Assistant Front Office Manager

$58k - $60k

Westin Virginia Beach Town Center

Lead the Team. Elevate the Experience. Grow Your Career.

Join the Courtyard/Residence Inn Washington, DC Convention Center , a dynamic dual-branded Marriott property in the heart of downtown Washington, DC. With 504 guest rooms, a rooftop bar, a full-service restaurant, and 10,200 square feet of flexible event space , our hotel delivers exceptional guest experiences just steps from the Walter E. Washington Convention Center, Metro access, and City Center DC.

We are seeking an energetic, service-focused, and results-driven Assistant Front Office Manager to help lead our Front Office team. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing others, and is passionate about delivering outstanding guest experiences.

Why Join Us?

At Courtyard/Residence Inn DC Convention Center , you're more than an associate-you are part of a team that values collaboration, recognition, professional development, and career growth.

We foster a culture where motivated hospitality professionals can thrive, lead with confidence, and make a lasting impact on both guests and team members.

What You'll Love About This Opportunity

Lead and mentor a high-performing Front Office team
Work in one of Washington, DC's premier hospitality destinations
Gain valuable leadership experience in a large Marriott-branded operation
Partner with hotel leaders to drive guest satisfaction and operational excellence
Be part of a culture that celebrates teamwork, growth, and success

Compensation & Benefits

Salary Range: $58,000.00 - $60,000.00 Annually
Bonus Potential: Quarterly and Annual Bonus opportunities
Health & Welfare: Comprehensive Medical, Dental, and Vision options
Financial Security:401(k) Savings Plan
Time Off: Competitive Paid Time Off (PTO)
Extra Advantages: Travel Discounts, Educational Assistance, Complimentary Parking and Volunteer Opportunities

Additional Perks

Marriott Travel Discounts
Educational Assistance Programs
Complimentary Parking
Volunteer Opportunities
Career Development and Advancement Opportunities

What We're Looking For

The Ideal Candidate Is:

A natural leader who inspires and develops others
Passionate about hospitality and guest satisfaction
Highly organized and detail-oriented
Adaptable and able to thrive in a fast-paced environment
Skilled at problem-solving and conflict resolution
An effective communicator with strong interpersonal skills
Experienced in hotel Front Office operations
Proficient in Microsoft Word and Excel
Committed to delivering exceptional service and operational excellence

Success in This Role

You understand that every guest interaction matters. You lead by example, motivate your team to perform at their best, and create memorable experiences that keep guests coming back. You anticipate needs, solve challenges proactively, and help build a culture where both guests and associates feel valued.

Ready to Grow Your Hospitality Career?

If you're ready to take the next step in your leadership journey and join a high-performing team in one of the most exciting hospitality markets in the country, we'd love to hear from you.

Apply Today!

Assistant Front Office Manager

Courtyard/Residence Inn Washington, DC Convention Center

Lead with Confidence
Deliver Exceptional Guest Experiences
Inspire Great Teams
Build Your Future with Crestline Hotels & Resorts

Your next leadership opportunity starts here.

Courtyard/Residence Inn Washington, DC Convention Center is an Equal Opportunity Employer committed to creating an inclusive environment for all associates.

Overview:

The Assistant Front Office Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include front desk, bell/door, PBX, concierge (if applicable). The Assistant Front Office Manager is responsible for ensuring that all front office activities are carried out professionally, to standards and at the highest level of service. The Assistant Front Office Manager will achieve desired outcomes through assisting in the creation, development, and maintenance of a competent, motivated, and empowered staff. The Assistant Front Desk Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the front office staff daily. In the absence of a Front Office Manager, the Assistant Front Office Manager will fulfill this role.

Key Duties & Responsibilities:

• Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.

• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.

• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.

• Establish standards for personnel performance and customer service.

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Provide Leadership / Mentoring to Front Office staff.

• Maintain complete knowledge of all Front Office department policies/service procedures.

• Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.

• Complete daily walk-through of Front Office department areas observing the following and instruct designated personnel to rectify any organization deficiencies:

• Staffing - numbers, appearance, attitude

• Operational cleanliness and maintenance

• Service - appearance, merchandising, attitude

• General crispness, quality and consistency of operation

• Storage areas - organization, cleanliness, inventories and care of equipment

• Review and respond to daily operational demands as it relates to the hotel.

• Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.

• Monitor security of public areas of the hotel.

• Establish par levels for supplies and equipment.

• Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.

• Create and maintain a quality, professional work environment.

• Assist in the performance appraisal process by providing performance related feedback to the department head.

• Anticipate guests' and employees' needs and respond promptly.

• Promote positive guest relations at all times.

• May conduct pre-shift meetings to review information pertinent today's business.

Education and Experience:

Bachelor's Degree (four-year college or university) preferred: or 3 Years' Work Equivalent
Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Lead the Team. Elevate the Experience. Grow Your Career.