Guest Service Specialist

At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values: Taste Obsessed–Bring flavor into every shift Premium Experience–Lead Boldly. Deliver Flawlessly Stay Hungry–Literally & Figuratively One Team! One Smash!–Smash Together Do What’s Right–Act with honesty and consistency. If this sounds like your kind of place,we’dlove to have you on the team! Why You’ll Love Working Here Earn extra with tip share (up to $2/hour) 50% off delicious menu items Flexible schedules in a fun, team-focused environment Paid time off, medical, dental & vision benefits* 401(k) match (21+) Employee Assistance Program Referral bonuses Fast-track opportunities for growth and leadership roles Free uniform *Eligibility based on tenure and hours worked What You’ll Do As a Guest Service Expert, you’ll create great experiences for every guest by: Greeting guests with a friendly, positive attitude Taking accurate orders and handling payments Making menu recommendations and upselling when appropriate Keeping the dining area clean and welcoming Supporting your team in a fast-paced environment Ensuring every guest leaves satisfied What We’re Looking For No experience needed—we provide training Must be at least 16 years old Strong communication and teamwork skills Ability to stand for long periods and lift up to 25 lbs Availability for flexible hours, including nights, weekends, and holidays Commitment to food safety and company standards All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility. #J-18808-Ljbffr