Front Desk Receptionist

Company Overview :


Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state spine and joint care organization providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include IPS in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. We are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.


Job Description Summary:


Under general supervision of a licensed provider, as a Front Desk Receptionist, one must be comfortable seeing and handling blood and perform clinical duties on the ASC (ambulatory surgery center) side in addition to clerical duties. We are seeking motivated individuals who show excellent communication skills. Must be able to problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.


This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position's primary locations will be for region 12 clinic locations (see below) and is subject to change based on coverage/business needs, and ASC operating hours.


Region 12 Operating Schedule:


Athens (ASC): Mon day - Friday 8am-5pm


Commerce: Mon./Tues. 8am-5pm


Responsibilities:


Communicating directly with patients and their needs


Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts


Checking out Patients: scheduling, referring, verifying prescription based on individual needs


Assisting Patients to vehicle when necessary


Effectively process messages between patients and administration or other medical offices


Report to office manager and/or practice administrator


Skills And Abilities :


Must be willing to travel to other locations


Must be willing to assist in the Ambulatory Surgery Centers


Must be able to lift 45 pounds


Must be responsive and comfortable with seeing and handling blood


Detail-oriented


Willingness to cross-train on all other clinical responsibilities


Education And Experience :


Experience using eClinicalWorks or other EHR system preferred


1-year clinical experience preferred


Bachelor's Degree preferred, or equivalent combination of education, training, and experience


The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers' work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.