Claims Recovery Analyst

Job Description

Job Description

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

Join our team as our new Claims Recovery Analyst with Health Plan of San Joaquin!

What You Will Be Doing:

Under general supervision, responsible for researching, resolving, pursuing, and processing refund requests, and/or identifying payment error patterns and trends resulting in overpayment of claims.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

• Research claims to validate overpayments.
• Verifies accuracy and receipt of information.
• Identifies claims error patterns and trends resulting in overpayments.
• Initiates recovery of overpayments in writing, clearly outlining the reason for the refund request.
• Monitors recovery requests; follows up and escalates as required.
• Processes recoveries based on established procedures.
• Posts and applies refunds to appropriate claims.
• Creates and submits detailed reports, including outcome reports.

What You Bring:

Knowledge, Skills, Abilities and Competencies

Required:

• In-depth knowledge of regulations governing Medi-Cal as they relate to claims processing.
• In-depth knowledge of procedure coding and medical terminology, and their application in claims.
• In-depth knowledge of general medical policy benefits and exclusions.
• In-depth knowledge of industry standard payment practices and HPSJ systems as they relate to claims processing.
• Basic knowledge of data analysis and communication/reporting tools and techniques, with ability to perform analysis and resolve problems of moderate complexity and recognize and act on trends.
• Produces work that is accurate and complete, and appropriate amount of work. Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
• Rebounds from setbacks and adversity when facing difficult situations.
• Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
• Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
• Strong oral and written communication skills, with ability to express self clearly and professionally, with appropriate grammar and spelling, and document according to standards.
• Ability to work independently and as part of a team.
• Strong organizational skills, with the ability to prioritize and complete a wide variety of tasks.
• Basic problem solving and analytical skills, including the ability to perform routine analysis and solve problems using identified data and information.
• Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines.
• Basic arithmetic skills. Basic skills in Windows, Excel, Word, and Outlook.
• Ability to handle confidential information with appropriate discretion.
• Ability to speak and be understood in English.

What You Have:

Education and Experience

Required

• High school diploma or general education degree
• At least one year as an Analyst III or equivalent

Preferred

• Associate degree Experience in healthcare claims auditing or analysis.

What You Will Get:

HPSJ Perks:

• Robust and affordable medical coverage including HMO and PPO plan options
• Employee Wellness Program promoting physical, mental, and financial well-being
• Dental and vision plan with multiple provider choices
• Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays, and 9 paid holidays)
• CalPERS retirement pension program, automatic employer-paid retirements contributions, plus a voluntary defined contribution plan
• Two flexible spending accounts (FSAs)for healthcare and dependent care expenses
• Employer-Paid Term Life and AD&D Insurance
• Employer-Paid Disability Insurance
• Employer-Paid Assistance Program (EAP)
• Health Advocacy to help you navigate medical care and benefits
• Voluntary supplemental benefits including medical, legal, identity theft protection
• Online discount mall
• Tuition reimbursement
• Remote work contingent on business needs and company guidelines
• A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do

Physical Demands

Work may require frequent sitting, standing, and walking, constant repetitive motion, frequent talking and listening, closeup and distance vision requirements. Some work may require occasional travel based on the responsibilities of the position and business needs and occasional handling materials up to 50 pounds.

Emotional/Psychological Demands

Ability to cope with a fast-paced work environment, working under pressure, dynamic priorities and deadlines, constant decision making, working irregular hours, emotional and sensitive situations.

Work Environment

Work may be performed in a remote, hybrid, or onsite setting depending on the requirements of the position and business needs. For roles performed remotely, employees are expected to maintain a secure, distraction-free workspace, and reliable internet connectivity consistent with company standards.

Important Notice : The duties, qualifications, and physical and emotional requirements listed in this job description are not exhaustive. Health Plan of San Joaquin reserves the right to revise this job description at any time.