IT Support / Systems Administrator

Job Description

Job Description

Our Values:

Faith: Our foundation is faith. In everything we do, we do the right thing.
Service: Our standard is service. Our customers receive uncommon service in every experience.
Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary: The IT Support & Systems Administrator provides day-to-day technology support and helps maintain the company’s systems, devices, network, and user access. This position ensures team members receive proactive and timely support while helping keep the company’s technology reliable, secure, and organized.

Key Roles :

• Technical Support
• Network Administration
• Systems Management
• Security Administration
• End-User Experience

Essential Duties:

• Primary support for troubleshooting and maintenance of all software, computers, and printers.
• Support, troubleshoot and maintain internal LAN and wireless network technologies.
• Perform hardware upgrades, and resource optimization as required.
• Manage user accounts, workstations, servers, access permissions, and related infrastructure.
• Maintain and manage the security of core business management systems.
• Oversee phone system and cell phones.
• Administer and support company productivity, communication, and collaboration platforms.
• Assist with the creation and modification of reports using company reporting tools.
• Assist with documentation of policies and procedures.
• Provide individual instruction and training to users on new or updated technologies.
• Maintain a clean and organized work area.

Required Skills/Abilities:

• Detail oriented and highly organized.
• Ability to prioritize IT tickets and plan daily activities accordingly.
• Ability to adjust and adapt to changing priorities.
• Excellent customer service skills.
• Ability to articulate complex IT concepts in easy-to-understand terms.
• Ability to manage execute and document projects, occasionally multiple projects at a time.
• Solid Troubleshooting skills and ability to stay calm under pressure.
• Maintain a professional appearance and attitude toward customers and fellow employees.

Education and Experience:

• 2-year degree in computer science, information technology and/or 2-3 years related experience 
• Prior working experience with business ERP or dealer management software a plus
• Experience with Microsoft 365 Admin, Active Directory and Windows desktops & servers a must.
• Experience troubleshooting wired and wireless network issues.
• Additional certifications including ITIL, CompTIA, A+ and/or Network+ are a plus.
• Experience with VMWare ESXi / Foundations is helpful.
• Experience with ManageEngine Endpoint Central and Freshservice or other IT support solutions a plus.

Physical Environments:

• This is an on-site position with occasional remote work.
• Primarily office area but may need to enter shop and work in areas that require hearing and eye protection.

Our Benefits:

• Competitive Salary
• Quarterly Profit Share
• Paid Time off and 9 Paid Holidays
• Medical, Dental & Vision Insurance
• Matching 401K (Retirement Planning)
• Prescription safety glasses & workboot program
  
• No weekends