Account Operations Outside Specialist II (Manheim)

Company Company: Cox Automotive - USA Job Family Group: Vehicle Operations Job Profile: Account Operations Specialist II Management Level: Individual Contributor Flexible Work Option: No remote option; must work at a specified Cox location Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $22.07 - $33.13/hour, may vary by location and candidate’s skills. Position may be eligible for additional compensation including commission and/or incentive programs. Job Responsibilities Primary point of contact for resolving client issues for accounts ranging from simple to more complex, collaborating with auction teams and stakeholders. Provide exceptional customer service, promptly addressing inquiries related to vehicle condition and discrepancies, fostering positive relationships with internal and external stakeholders. Coordinate sale vehicle run processes, communicating with auction departments to ensure appropriate movement and organization of client inventory and timely reconditioning services. Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, coordinate and approve reconditioning services, and conduct condition report and imaging audits to reduce risk of policy loss and goodwill expenses. Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc. Educate and act as liaison for clients on auction processes and recommend and/or upsell Manheim/CAI products and services based on client needs. Demonstrate effective prioritization skills, professionalism in client relationships, and resolve client issues promptly and professionally. Efficiently coordinate redemptions, ensuring proper documentation, complying with all PII policies and procedures while delivering exceptional customer service. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines. Have proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and brands. Proficiency with computer software including Microsoft Office applications and other internal business platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned. Qualifications 70% outside work and 30% in office administrative. High School Diploma/GED and 3 years’ experience in a related field, OR a higher degree/certificate and 5 years’ experience. Valid driver’s license with safe driving record. Prior experience with vehicle reconditioning and/or general auto body knowledge required. Self‑starter with ability to work with minimal supervision. Ability to handle multiple tasks simultaneously. Team-based interpersonal skills. Excellent verbal and written skills. Requires physical ability and mental acuity to execute duties within required timeframes to meet business requirements. Work Environment Exposure to outdoor elements, including extreme heat and cold. Moderate noise level. Exposure to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals. Drug Testing Pre‑employment drug test is required. Cox Automotive is a drug‑free workplace; possession, use, or being under the influence of illegal drugs during work hours or on company property is prohibited. Benefits Minimum of sixteen hours of paid time off every month and seven paid holidays each calendar year. Additional paid time off for bereavement, voting, jury duty, volunteer, military, and parental leave. Health care insurance (medical, dental, vision). Retirement planning (401(k)). Paid days off: sick leave, parental leave, flexible vacation/wellness days, and/or PTO. Equal Employment Opportunity Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Work Authorization Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship is allowed now or in future. #J-18808-Ljbffr Cox Enterprises