Customer Service Representative

Job Description

Job Description

Description:

 

Customer Service Representative

Job Summary:

A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls.

Responsibilities and Duties

• Answering and redirecting high volume calls
• Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims.
• Resolve premium and billing questions and inquiries.
• Assist customers with filing claims.
• Record keeping and updating customer files.
• Perform other general tasks as needed.

Qualifications and Skills:

• 1+ years of call center experience
• 1+ years of insurance experience
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills and attention to detail
• Bilingual a plus
• High school or equivalent (Required)
• Insurance experience a plus

Pay: $18.00 - $21.00 per hour

Location: Matawan, NJ (On-Site)

Job Type: Full-time 

Benefits :

• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 2+ years

Shift:

• Monday-Friday 
• Day shift
• Morning shift

Work setting:

• Call Center
• In-person

Ability to commute/relocate:

• Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Insurance verification: 2 years (Required)
• Life Insurance experience (a plus)
• Bi-lingual Preferred 

Hiring: 2 positions for this role 

Requirements: