Patient Care Coordinator

Patient Care Coordinator

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Hours available are:

8am-4:30pm (Mon, Tue, Wed, Thurs) 12pm-8:30pm (Sun)

Position Summary

This is a remote role. Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Coordinator, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company. As a Patient Care Coordinator you will:

• Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
• Process prescription changes
• Triaging calls to various departments
• Verify patient demographics and ensure accurate shipment

This is a full-time benefited position and is NOT through an agency.

Required Qualifications

• Minimum one year experience in customer service or call center environment
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
• Healthcare exp preferred
• Data Entry

Preferred Qualifications

• Home infusion or durable medical equipment (DME) experience
• Call center experience
• Experience working in a healthcare environment

Education

High School diploma or GED

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $17.00 - $25.65

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.