Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Gym stipend
• Birthday off
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• 401(k) matching

ABOUT OUR AGENCY:
Our State Farm agency has proudly served the Grovetown and Barnwell communities for more than 13 years. We’re a high-performing team of 10 and growing quickly, with plans to expand to 14 team members. We’re looking for people who want more than just a job - individuals who are excited to grow, contribute, and build a meaningful career.

Before becoming a State Farm agent, I served as a college pastor. That experience helped shape the culture of our office today. We believe strongly in investing in people, developing their strengths, and creating a clear path for each team member to succeed and reach their full potential.

For our team, we offer PTO, your birthday off, half-day Wednesdays, a monthly gym stipend, a monthly health stipend, and a 401(k) with company match, along with a supportive and growth-focused environment where development is a priority.

Our culture is fast-paced, encouraging, and built around helping each other improve. We’re looking for coachable, hardworking, and reliable team players who move quickly, embrace feedback, and believe they still have more potential to unlock. If you’re motivated to grow and want to be part of a team that pushes each other to be great, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with B.J. Jordan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, management skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal management-focused and proactive team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the agency team and daily operations.
• Develop and implement office policies and procedures.
• Handle escalated customer complaints and issues.
• Monitor agency workflows and help maintain operational efficiency.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.

QUALIFICATIONS:

• Prior management or leadership experience required.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work independently and manage multiple priorities.
• Prior sales experience required.
• Must be comfortable with some travel.