Customer Service Specialist
Experis
Customer Service Specialist
Our client, a leading organization in the financial services industry, is seeking a dedicated Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the Customer Support Department supporting client interactions and ensuring excellent service delivery. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.
Location: Tempe, AZ
What's the Job?
- Participate in or support low complexity initiatives within Customer Service.
- Review basic or tactical issues, policies, or procedures related to low-risk tasks and deliverables.
- Receive guidance from supervisors while exercising judgment within defined parameters.
- Provide accurate information to client personnel in Customer Service.
- Develop understanding of organizational policies, procedures, and compliance requirements.
What's Needed?
- Minimum of 6 months of experience in Customer Service, Financial Services, or Contact Center roles, or equivalent experience through work, training, military service, or education.
- Strong communication and interpersonal skills.
- Ability to follow instructions and exercise sound judgment.
- Proficiency in basic computer applications and customer support tools.
- Availability to work in-office in Tempe, AZ, with a schedule of three days in the office (Tuesday-Thursday) and WFH on Monday and Friday.
What's in it for me?
- Opportunity to gain valuable experience in a dynamic environment.
- Potential for contract extension and possible conversion to full-time employment.
- Work in a collaborative and inclusive team setting.
- Supportive management committed to your professional growth.
- In-office training during the first month to ensure your success.
Vacancy posted 19 hours ago
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