Front Desk Agent

Why work for the AC Hotel Clearwater Beach? We offer a competitive pay rate and a complete benefits package, including health, dental, vision, life insurance, paid time off, retirement plan, employee discounts, and an employee assistance program. Work Hours Flexible scheduled shifts based on business needs. Includes holidays, nights, overnights, and weekends depending on hotel events and functions. Job Requirements Understand the mission, vision, and goals of the hotel. Prioritize and work efficiently with limited supervision. Effective communication skills, both verbal and written with the ability to upsell guests. Basic computer skills. Strong attention to detail and the ability to handle multiple tasks simultaneously. General knowledge of the city and its attractions. Extensive knowledge of the hotel, its services, and facilities. Handle cash and balance cash drawer. Team player, partner with management and other employees professionally. Job Responsibilities Greet and welcome guests upon arrival. Register guests, verify reservation, address, and credit information. Accept payment for guests’ accounts at registration and checkout. Maintain a house bank, deposit, and report receipts daily. Issue key and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Assist concierge with mail, facsimiles, and guest information regarding hotel facilities and local attractions. Book reservations for guests approaching the front desk. Complete the registration process: inputting and retrieving information, confirming guest info and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packet, ensuring guest knows room location or having a bell person accompany. Assist guests with check‑out: ensuring rooms and services are correctly accounted, handling money, processing credits and debits, accepting and recording various forms of payment, converting foreign currency, managing gift certificates and cards. Demonstrate thorough knowledge of hotel information: room categories, rates, packages, promotions, the local area and answer guest inquiries. Field guest complaints, conduct research, resolve, and negotiate solutions for guest satisfaction. Carry out supervisor requests according to hotel policies and SOPs. Follow 4 Keys service standards, SOPs, safety and security procedures. Adhere to attendance and reliability standards. Additional guest services duties as assigned by management. Qualifications High School diploma or equivalent. 1 year experience in public guest/customer service position. Hotel experience preferred. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr