Customer Account Coordinator

Phoenix Color® is a premier full-service, full-color printer with over 40 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix Color® produces memorable, value-added components, heavily-illustrated books and specialty commercial products.

Phoenix Color® has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.

As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil®, MetalTone™, Look of Leather™ and VibraColor™.

Phoenix Color's® progressive innovation and commitment to quality will give your product the optimum eye-catching edge required in today's competitive marketplace.

Starting Pay: $37,000 - 42,000/yr SNE

Address: 18249 Phoenix Dr, Hagerstown, MD 21742

Schedule: Monday - Friday

Hours: 7:30am - 4:00pm

What You'll Do:

• Embody a mindset that is driven, team-oriented, hungry, humble, and will perform effectively under the responsibilities / skills as listed.

• Use proprietary software to enter job specifications and/or job planning details
• Requisition proper materials for specific jobs
• Effectively communicate with Scheduling and/or Purchasing departments
• Provide instructions for billing and shipping needs
• Adheres to and promotes all safety, security and environmental policies and procedures
• Cover Customer Service Representatives while out of office.
• All other duties as assigned

What You Bring:

• Ability to read a ruler down to 1/32 of an inch and work closely with production.
• Provide support to Customer Service Account Specialists.
• Willingness to learn and adapt.
• Ability to review jobs as needed on the production floor.
• Proficient in basic math.
• Excellent verbal and written communication.
• Ability to work cooperatively with others including team members and/or customers.
• Ability to manage multiple tasks, work under pressure, and adhere to deadlines.
• Computer literacy with proven skills utilizing Microsoft Office and Google Suite products.
• Understand the basic ins and outs of the manufacturing process.
• Willingness to progress into full-time Customer Service Account Specialist.
• High levels of attention to detail.
• High school diploma or equivalent required
• Prior administrative Customer Service experience with some basic printing/publishing knowledge preferred
• Knowledge of Corporate SOX / Internal documentation as it relates to specific responsibilities preferred.

Physical Requirements:

• Ability to occasionally lift up to 20 pounds

What We Offer You:

• Paid time off
• Medical, dental, and vision benefits
• 401k with company match
• Career growth opportunities
• Employee Assistance Program
• Employee appreciation & recognition programs

What we offer:

• Clean and safe work environment
• Work-life balance
• Growth and promotion opportunities
• Great culture and co-workers

Learn more at


Phoenix Color provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.