Food & Beverage Supervisor - Atlantic Oceanside Hotel and Event Center

Are you a hospitality professional who enjoys leading teams, creating exceptional guest experiences, and helping hotel operations run smoothly? The Atlantic Oceanside Hotel and Event Center is seeking a dedicated Food & Beverage Supervisor to join our team.

In this full-time, year-round role, you will support the daily operations of our food and beverage outlets while serving as Manager on Duty during assigned shifts. You will help oversee dinner service, support breakfast operations as needed, lead front-of-house team members, and serve as a key resource for guests and team members throughout the property. Working closely with department leaders, you will help ensure exceptional guest experiences, maintain service standards, and support the overall success of hotel operations.

At Witham Family Hotels, we are dedicated to creating exceptional experiences for our guests while fostering a supportive, family-like workplace for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family guide everything we do.

We are an equal opportunity employer and believe our strength lies in our differences.

Position Details:

Schedule: Full-Time, Year-Round

Hours: Varying shifts, including mornings, evenings, weekends, and holidays

Location: Atlantic Oceanside Hotel and Event Center

Amazing Benefits and Perks:

• PTO (Paid Time Off): Earn up to 136 hours in your first year. The longer you're with us, the more you earn!
• Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
• Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
• 401(k) plan: Up to a 4% match.
• End of Season Bonus.
• Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
• Core Values Program: Earn points for branded swag.
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
• Short-Term Disability: Provided at no cost.
• Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
• Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and confidential counseling services.
• Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our awesome team.
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual celebration recognizing YOU!
• Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.

Key Responsibilities:

Restaurant Operations

• Supervise front-of-house operations during assigned restaurant shifts
• Ensure smooth, efficient, and professional service at all times
• Monitor dining room flow, guest satisfaction, and service standards
• Assist with opening and closing procedures for restaurant outlets
• Ensure cleanliness, organization, and proper setup of dining and service areas
• Support bar operations, including service standards and inventory control
• Provide breakfast leadership coverage on scheduled days off for the Breakfast Manager
• Work closely with the Breakfast Manager and restaurant leadership team to maintain consistent service standards across all meal periods

Manager on Duty (MOD) Responsibilities

• Serve as Manager on Duty during assigned shifts, acting as the primary point of contact for operational and guest-related concerns
• Respond to guest concerns and service recovery situations promptly and professionally
• Communicate effectively with Front Desk, Housekeeping, Maintenance, and Kitchen teams
• Monitor safety, security, and overall hotel presentation throughout the property
• Make operational decisions in the absence of department managers

Team Leadership

• Supervise and support servers, hosts, bartenders, and support staff
• Assist with training, coaching, and performance feedback
• Lead by example through professionalism, teamwork, and guest engagement
• Ensure team members follow company policies, grooming standards, and service expectations
• Assist with shift assignments and labor management

Guest Experience

• Greet and engage with guests to ensure an exceptional dining experience
• Anticipate guest needs and maintain high hospitality standards
• Handle guest concerns with urgency and professionalism
• Promote hotel amenities, restaurant offerings, and special events

Administrative & Operational Duties

• Assist with inventory management and ordering as directed
• Monitor cash handling and point-of-sale procedures
• Complete shift reports and communicate operational updates
• Ensure compliance with health, safety, sanitation, and liquor laws
• Support overall operational efficiency and profitability goals

Skills & Requirements:

• Previous restaurant, hotel, or food and beverage supervisory experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to work efficiently in a fast-paced hospitality environment
• Knowledge of POS systems and cash handling procedures
• Strong problem-solving and decision-making abilities
• Professional appearance and guest-focused attitude
• Ability to stand and walk for extended periods
• Ability to lift up to 50 lbs occasionally
• Flexible availability, including mornings, evenings, weekends, and holidays
• Positive attitude and team-first mindset

Performance Measurement:

Success in this role will be measured by guest satisfaction, service quality, team performance, operational efficiency, adherence to company standards, and contribution to the overall success of the Food & Beverage department and hotel operations.

If you are passionate about hospitality, enjoy leading teams, and thrive in a fast-paced environment where every day brings new opportunities to create exceptional guest experiences, we would love to welcome you to the Atlantic Oceanside Hotel and Event Center as our next Food & Beverage Supervisor!