Technical Support Administrator (Remote)

Are you a problem solver? A fixer? Do you thrive in a fast-paced environment?

We’re looking for a Technical Support Administrator who has the initiative, drive and troubleshooting skills to diagnose and resolve issues efficiently. This role sits between a traditional L1 and L2 support position, meaning you will handle a mix of straightforward and complex customer service, site & charger related issues ensuring excellent service to our users.

ROLES & RESPONSIBILITIES:

• Investigating and resolving technical issues—ranging from simple fixes to more in-depth troubleshooting. 
• Acting as the first point of contact for queries but with the expertise to go beyond basic troubleshooting. 
• Diagnosing, analysing, and resolving issues efficiently while knowing when to escalate. 
• Working independently while being an active team player in a collaborative environment. 
• Documenting solutions and improving processes to enhance future support efficiency. 
• Providing feedback on recurring issues and contributing to continuous improvement efforts 
• Managing shift-based work to ensure users receive support when they need it. 

WORKING HOURS & SHIFT PREFERENCES:  

• This role requires specific working hours, including weekends:
• 3 weekdays 9am-5pm 
• Saturday & Sunday 9am-5pm 

SKILLS AND EXPERIENCE:  

• Excellent verbal and written communications skills. 
• Proficiency in Salesforce or other CRM tools is a plus. 
• Passionate about exceptional customer service with previous experience.

This is a dynamic and hands-on role, requiring an open-mind and desire to learn about the EV industry and educate our customers. 

OSPREY BENEFITS:  

• Competitive salary bonus 
• 25 days annual leave 
• Private Medical Insurance (after the successful completion of probation) 
• Salary Sacrifice Schemes including EV, nursery, SIPP etc 
• Season Ticket Loans, Tech Loans 
• Flexible Bank Holidays 
• Learning and Development Opportunities 
• Ability to grow in your role and the Operations Department