Account Transaction Coordinator

Founded in 1971, Marcus & Millichap (NYSE: MMI) is a premier commercial real estate brokerage firm specializing in investment sales, financing, research, and advisory services. With a national platform spanning 80+ offices across the U.S. and Canada, the firm completed over 8,800 transactions in 2025, with $50.8 billion in sales volume. Our mission is to help our clients create and preserve wealth through exceptional real estate investment expertise and service. The Brokerage Transaction Services Account Transaction Coordinator serves as a vital link between Agents and internal team members within Property Marketing, ensuring that communication, expectations, deliverables, and transaction coordination are seamlessly managed throughout each project. This role balances transaction coordination with marketing project oversight and is critical in driving client satisfaction and supporting the overall success of the Brokerage Transaction Services platform. The base hourly range for this role is $33.65 – $40.86 per hour. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role. Marcus & Millichap is a multi-state employer and posted salary ranges are provided in good faith for compliance with all relevant pay-transparency regulations. These ranges may not reflect potential compensation for positions based in other states or regions. This position is fully remote. Responsibilities Workflow Management & Asana Oversight Independently manage project workflows for all MMI-supported tasks via the MMI corporate Asana platform, including project setup, approval routing, task tracking, and deadline management. Provide oversight of all agent marketing activities, ensuring that each project is initiated, tracked, and completed according to established standards and timelines. Serve as the subject-matter expert on agent/team details, guiding decisions related to agent deliverables and maintaining accountability for the accuracy and integrity of all associated data and metrics. Proactively assess client needs, identify opportunities for expanded support, and recommend service offerings that enhance agent success. Foster strong relationships with agents and internal stakeholders, ensuring expectations are clearly communicated and deliverables are met with precision.Investigate report and resolve agent-related escalations, collaborating closely with the Associate Director to address issues quickly and effectively. Transaction & Pipeline Coordination Manage transaction pipeline activities for new listings, under-contract properties, closings, and change requests by gathering, reviewing, and accurately entering information and documentation into internal systems. Review legal and transactional documents to verify execution status, ensure proper forms are utilized, obtain required signatures, and coordinate Out-of-Jurisdiction (OOJ) documentation and compliance requirements. Serve as the primary liaison between agents and local office staff, validating transaction details, tracking submissions through completion, and facilitating timely processing and resolution of outstanding items. Qualifications 1 – 3 years of experience in Account Coordination, Transaction Coordination, Marketing Communications, or a related field preferred. Exceptional customer service skills, ensuring the highest level of agent satisfaction. Demonstrated experience in using task management systems such as Asana or Jira in a professional setting. Technical proficiency to navigate digital platforms effectively. Self-motivated, adaptable, and able to work independently or as part of a team. Meticulous attention to detail and a process-improvement mindset. Ability to multitask and work in a high-volume and fast-paced environment. Must have or will be expected to become knowledgeable about the general Commercial Real Estate industry, including terminology. Impact By combining transactional excellence with agent support, the Account Coordinator helps foster lasting relationships while ensuring projects are delivered with precision from start to finish. Benefits Marcus & Millichap offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Eligible employees may have access to the following benefits, subject to the terms of applicable benefit plans: • Health, dental, and vision insurance • Paid time off and paid holidays • 401(k) retirement plan with employer matching contributions • Life and disability insurance • Employee Assistance Program (EAP) and wellness resources Benefits eligibility, coverage, and employer contributions may vary based on position, employment status, location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request. Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. Welcome to Marcus & Millichap Careers! Marcus & Millichap is a leading firm specializing in commercial real estate sales, financing, research and advisory services. With over 1,700 investment sales and financing professionals throughout the United States and Canada, the company is dedicated to meeting the diverse needs of private and institutional investors. Recognized as one of Commercial Real Estate's Best Places to Work by GlobeSt Real Estate Forum, our commitment to excellence in market and property specialization, coupled with our customized systems, branding, and unparalleled management support, sets us apart in the industry.