Front Office Assistant

Certified Medical Assistant Location: Athens, GA Job Type: Full-time Company: MedLink Georgia About Us MedLink Georgia is a community-based nonprofit organization providing high-quality, affordable primary care to patients across Northeast Georgia. At our location, we serve a diverse population with a focus on accessible, compassionate family medicine. Position Overview MedLink is seeking a reliable and customer-service-oriented Front Office Assistant to join our team. This role is the first point of contact for patients and plays a vital role in creating a welcoming, efficient, and organized front desk experience. Key Responsibilities Greet patients warmly and professionally upon arrival Manage check-in and check-out processes Schedule and confirm patient appointments Verify insurance coverage and update patient records Collect co-pays and outstanding balances Answer multi-line phone system and route calls appropriately Maintain patient confidentiality and adhere to HIPAA regulations Support clinic operations by collaborating with providers and clinical staff Qualifications High school diploma or equivalent required Previous experience in a medical front office or customer service role preferred Familiarity with electronic medical records (eClinicalWorks experience is a plus) Strong communication, organizational, and multitasking skills Ability to work well under pressure in a fast-paced environment Bilingual (English/Spanish) is required Why Join MedLink GA? Competitive salary & benefits package Supportive and team-oriented work environment Opportunities for career growth Meaningful work serving the local community Join us at MedLink GA and make a difference in patient care! #J-18808-Ljbffr