Service Desk Agent
3B Staffing LLC
Hello
Greetings!!!
This is Sakshi from Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.
Location : Remote
Duration: Fulltime JOB DESCRIPTION :
Experience: 6 - 8 Years Service Desk Agent The Service Desk Engineer is responsible for handling Level 1-2 incidents for the organization's IT environment.
Essential Functions:
• Act as a single/first point of contact for phone calls and chats for IT issues and queries
• Troubleshoot basic (L1 and L2) issues as per standard operating procedure
• Updating knowledge base as and when required
• Escalate unresolved calls to appropriate teams
• Log all calls in Service Now
• Take ownership of user issues and communicate progress in a timely manner
• Adhere to defined standards, policies and procedures
• Participating in persistent group chats2
• Compliance with Audit policy
• Production Support Education and Experience:
• 2-4 years of experience in desktop support or engineering.
• Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
• Windows server experience a plus. Competencies:
• Analytical
• Attention to detail
• Collaboration
• Data driven
• Judgement
• Problem solving/analysis
• Teamwork If you are interested, please send me your updated resume ASAP with below details :
Full Name:
Current Location/Zip:
Contact Number:
E-Mail Id:
Alternate Email Id:
Visa/Work Permit Status:
Current Rate/Salary:
Expected Base Salary:
Notice Period/Availability to Start:
Skype ID:
Willingness to relocate to job location:
Any Relocation Concern (family/house/weather):
Current/Previous Employer Name:
Preferred Interview timings (Specify Time zone):
Any other job opportunity in process & at which stage:
Overall Experience Summary:
LinkedIn URL:
Looking forward for your response.. Thanks and Regards, Sakshi Tripathi
Jconnect Infotech Inc.
168 Barclay Center Ste. 347,
Cherry Hill, NJ 08034
Email: View email address on click.appcast.io
LinkedIn ID: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.
Vacancy posted 18 hours ago
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