Systems Analyst - on Site NYC - Contract to Hire

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

A well-established real estate organization in Manhattan is looking to add a Systems Analyst to its growing Technology team. This is a great opportunity for someone who enjoys hands-on IT support work while also getting exposure to broader infrastructure, security, and automation projects.

What You'll Be Doing

• Serving as a key point of contact for incoming IT requests and incidents, working through a ticketing system to keep response times and resolutions on track
• Setting up, maintaining, and troubleshooting laptops, desktops, and mobile devices (Windows, macOS, iOS, Android) across their full lifecycle, from provisioning to retirement
• Supporting core business applications including Microsoft 365 and Adobe products
• Managing printers and print infrastructure, including networked devices and drivers
• Administering user accounts, permissions, and mailboxes across Microsoft 365 and Active Directory
• Keeping conference rooms and AV setups running smoothly for both in-person and remote meetings
• Writing and maintaining internal documentation and knowledge base articles
• Partnering with the Infrastructure, Security, and Applications teams on projects and rollouts
• Owning onboarding and offboarding logistics, from account creation to device and access setup
• Looking for opportunities to bring automation and AI tooling into day-to-day support work to make the team more efficient

What We're Looking For

• Bachelor's degree in Computer Science or a related field (relevant certifications are a plus)
• 3+ years supporting end users, systems, and hardware in a professional environment
• Solid working knowledge of Active Directory/Entra ID, Microsoft 365 administration, Intune, Exchange Online, and Group Policy
• Comfortable across Windows, macOS, iOS, and Android environments
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs) for diagnosing connectivity issues
• Some exposure to endpoint management or remote monitoring tools
• Strong troubleshooting instincts, good documentation habits, and solid time management
• A proactive, xhyhwjd self-starter mindset with a genuine interest in improving how things run
• A service-first attitude, patient and clear with end users at every skill level

Nice to Have

• Experience with scripting or automation (PowerShell, Power Automate, or similar)
• Background implementing security controls like MFA, Conditional Access, or Group Policy hardening
• Experience managing device policies through an MDM platform like Intune
• Familiarity with Jira or similar tools for tracking your own workload and reporting progress

This is a contract to hire opportunity - contract rate of $45 per hour and a conversion target of 90-100K

JobID: IT02320