Vice President of Business Development

Join to apply for the Vice President of Business Development role at Transcom

Do you have a passion for business development?

Do you have a strong background in the BPO or outsourcing industry?

What’s in it for YOU!

• Health benefits for you and your family, including medical, dental, vision
• 401(k) investment options with employer match opportunities
• Paid Vacation Time
• Remote, work-from-home

Join our Transcom family as a Vice President of Business Development!

The VP of Business Development (BD) is responsible for identifying, developing, and closing new BPO business opportunities. The ideal candidate will have a strong understanding of BPO services, AI & Digital solutions, command of complex sales pursuits, excellent communication skills, and a proven track record of meeting or exceeding sales targets. This role involves both direct sales efforts and collaboration with the marketing and operations teams to deliver tailored solutions to clients.

What we are looking for:

We’ve got an exciting career opportunity for you, if you can:

• Prospect and Generate Leads: Identify and target potential clients through market research, networking, cold calling, conference attendance, and other lead generation activities.
• Client Engagement: Establish and maintain relationships with buying centers, key decision-makers, and buying influencers in potential client organizations. Understand their business needs and pain points to offer tailored BPO solutions.
• Proposal Development & Sales Presentations: Prepare and deliver compelling proposals (RFx) and sales presentations to prospective clients. Highlight the value proposition of the company’s BPO services including CX transformation, AI, Digital, CX Advisory, Service Excellence, etc.
• Negotiate and Close Deals: Lead negotiations to secure contracts, ensuring that terms align with both client expectations and company profitability goals. Closely follow deal governance process for necessary approvals.
• Sales Strategy: Develop and execute sales strategies to meet or exceed in-year revenue sales targets. Regularly review and adjust strategies based on market trends and client feedback.
• Market Analysis: Keep abreast of industry trends, competitor offerings, and customer needs. Use this information to position the company’s services effectively.
• Collaboration: Work closely and collaboratively with leadership, marketing, operations, solutions, finance and other stakeholders to advance business development efforts.
• Reporting: Maintain accurate records of sales activities, pipeline status, and client interactions in the CRM system (salesforce.com). Provide regular updates to sales leadership.
• Client Onboarding: Assist in the onboarding process of new clients, ensuring a smooth transition and setting the stage for long-term partnerships.

Requirements

The following items are mandatory pre-employment requirements and/or skills/experience that are required to be successful in this role.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• 10+ years of sales experience, preferably in the BPO or outsourcing industry.
• Demonstrated success in closing complex, multi-year, BPO clients in mid-market and enterprise space.
• Track record of quota achievement in the $5M to $10M range.
• Strong understanding of solution and relationship selling.
• Strong experience in Customer Service, BPO & Technical Support Services including end-to-end CX transformation initiatives.
• Established network and relationships with potential customers in key markets.
• Excellent communication (verbal and written) and negotiation skills.
• Ability to work well with a team.
• Collaborative, optimistic, and transparent with a high degree of urgency.

Location Requirements

Must live and work in the United States.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service, Sales, and Business Development

Industries

• Outsourcing and Offshoring Consulting, Business Consulting and Services, and Telephone Call Centers

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)