Human Resource Assistant

Duration: 12-Month Contract Work Arrangement: Hybrid (3 days onsite per week) Schedule: Monday-Friday, between 8:00 AM and 6:00 PM ET Important: Shift assignments will be determined based on business needs and assigned on the employee's start date. Candidates cannot select their preferred shift. Human Resources Assistant Duration: 12-Month Contract Work Arrangement: Hybrid (3 days onsite per week) Schedule: Monday-Friday, between 8:00 AM and 6:00 PM ET Important: Shift assignments will be determined based on business needs and assigned on the employee's start date. Candidates cannot select their preferred shift. Position Summary We are seeking a customer-focused Human Resources Assistant to support employees and managers by responding to HR-related inquiries and providing guidance on HR processes, policies, and systems. This role operates in a fast-paced service center environment and requires excellent communication, problem-solving, and customer service skills. The ideal candidate will be comfortable handling a high volume of calls, chats, and case requests while maintaining accuracy, professionalism, and confidentiality. Key Responsibilities Serve as a first point of contact for employee and manager HR inquiries via phone, chat, and other communication channels. Process HR transactions in Workday and other HR systems. Provide accurate and timely responses using knowledge bases, case management systems, and internal resources. Assist employees with HR-related processes, policies, and system navigation, including Workday and timekeeping systems. Maintain detailed and accurate records of all interactions within the case management system. Escalate complex issues to appropriate HR specialists when necessary. Deliver exceptional customer service while meeting established service level agreements (SLAs) and performance metrics. Protect confidential employee information and comply with company policies and applicable regulations. Identify trends, process improvements, and opportunities to enhance employee support and operational efficiency. Collaborate effectively with colleagues, managers, and stakeholders across the organization. Required Qualifications High School Diploma or GED required. Bilingual in English and Portuguese . 1-2 years of experience in Human Resources, HR Operations, customer service, or a call center environment. Strong verbal and written communication skills. Excellent organizational and time management abilities. Ability to work independently and as part of a team. Strong customer service and problem-solving skills. Proficiency with Microsoft Office (Word, Excel, PowerPoint). Preferred Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. Experience with Workday or other Human Resources Information Systems (HRIS). Experience using case management platforms or HR portal technologies. SHRM, IHRIM, or similar HR certifications. Six Sigma certification or process improvement experience. Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits. At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. Advanced Group is committed to providing employment opportunities without regard to sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Advanced Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Advanced Clinical