Service Operations Manager

We are the Air Technology experts

For more than 100 years, FläktGroup has been shaping the future of air technology for mission-critical and specialized applications. We deliver innovative ventilation and air management solutions that create safer, healthier, and more sustainable environments.

As a Samsung company, FläktGroup leverages global scale and technology leadership to drive innovation and build synergies across a broad portfolio of electronic and HVAC solutions—enhancing value for customers worldwide.

With over 3,500 employees, we design and deliver systems that improve air quality, increase energy efficiency, and support sustainability across commercial, industrial, and specialized applications, including data centers, clean rooms, marine, and fire safety.

Built on a legacy of engineering excellence, FläktGroup and its brands—Woods Air Movement, SE Elektronic, and SEMCO—provide reliable, high-performance air technology solutions globally.

Position Scope:

As a Service Operations Manager for the FläktGroup team, you will mentor, coach, and lead a diverse group of service technicians through the commissioning, warranty, and aftermarket service of large-scale commercial and industrial projects. You will support a variety of complex projects requiring strong knowledge of various air and liquid equipment in mission critical environments. You must possess strong project management skills to ensure site support is balanced to optimize project schedule and cost. You will provide service advice, guidance, and share technical expertise with end users, commissioning/service teams, and sales representatives.

Position Key Attributes:

• Demonstrates a strong commitment to safety by working safely and holding self and team members accountable in support of our Safety core value.
• Operates with integrity, communicates clearly, and treats customers and colleagues with respect.
• Takes ownership of customer needs and challenges, delivering reliable, high-quality results.
• Collaborates effectively across teams to ensure seamless execution.
• Embraces a continuous improvement mindset, actively seeking ways to enhance service delivery and operational performance.
• Acts with a long-term, service-first mindset—doing the right thing, even when difficult, to build trust and strengthen the organization for the future.

Position Responsibilities:

• Supervise, train, and mentor the team through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
• Optimize service technician schedules by balancing competencies and experience with project requirements to improve efficiency and execution.
• Assist and support diagnostics and repair of site controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities.
• Demonstrate experience in managing challenging jobs with the objective of mitigating the impact on customers’ building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and associated servicing contractors.
• Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements.

Position Qualifications

Requirements:

• Minimum of a technical associate degree with two years of field experience or four years of equivalent related field experience in HVAC, building automation, or technical environment.
• Demonstrated knowledge of critical infrastructure, automatic controls, building automation systems or other building subsystems.
• 5+ years of experience supervising teams
• Experience with Microsoft Office
• Ability to travel up to 30% of the time to various job sites or factories for various equipment related work.
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to support multiple teams across various complex projects.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently or drive results across teams in a timely manner.

Preferred:

• Proven project management skills that demonstrate the ability to lead initiatives and manage team outputs under tight deadlines.
• Strong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to clients and internal teams.
• Bachelor’s degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation.
• Customer-centric mindset with a passion for helping customers succeed.

FläktGroup, a Samsung company, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

FläktGroup offers a competitive benefits package that may include paid time off, short-term disability, 401(k), medical, dental, and vision coverage, life insurance, tuition assistance, and more. Additional details will be provided by Human Resources during the hiring process.