Customer Relations Manager

Job Description

Job Description

Company Overview

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years have expanded throughout the Midwest.

Job Summary

The Customer Relations Manager will oversee the Customer Relations Consultants in their day-to-day operations and ensure our potential and current customers' shipping needs are being met.

Hours and Wages

• Exempt salary position
• Starting wage: $70,000-92,500 per year, based on relevant years of experience, education, certifications, and comparison to other employees already in this role

Duties and Responsibilities

• Lead and motivate a team of Customer Relations Consultants
• Design and implement strategic plans to reach goals
• Develop and maintain strong customer relationships while identifying new business opportunities to drive sales growth and expand market presence
• Knowledge of rules and regulations regarding tobacco, firearms, alcohol and other freight that may have federal guidelines
• Identify opportunities for overall department cost efficiencies and improvements
• Conduct monthly, quarterly, and yearly reports for management
• Participate in organizing and leading weekly meetings and communicate goals and assignments
• Attend and participate in trade shows, marketing and sales events, and forums
• Conduct performance evaluations that are timely and constructive
• Hire, train, discipline, and onboard new staff
• Frequent travel is required
• Perform other related duties as assigned

Skills and Abilities

• Excellent management and supervisory skills
• Excellent verbal and written communication skills
• Extensive knowledge of customer service procedures and principles
• Public speaking skills
• Attention to detail and accuracy
• Ability to coach and mentor others
• Ability to solve problems and resolve conflicts while maintaining a professional and calm demeanor
• Proficient in Microsoft Office Suite or similar software

Education and Experience

• At least 18 years of age
• High school diploma or equivalent required
• Bachelor's degree in Sales, Marketing, or other related field preferred
• 5+ years of sales and/or marketing experience preferred
• Hold a valid Driver's License with a good driving record which meets company standards

Physical Requirements

• Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals

Benefits

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.

EEO and Affirmative Action Statement

Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

Must be able to pass a criminal background check.