Mid Office Services Specialist (MLO)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Mid Office Services Specialist within PNC’s Private Bank organization, you will be based in Pittsburgh, PA, Cleveland, OH, Grand Rapids, MI, Louisville, KY, Indianapolis, IN, Atlanta, GA, Jacksonville, FL, San Diego, CA, Phoenix, AZ, or potentially any other Private Bank hub location. Mid Office Service Specialists are the loan coordinators for private bank teams. They manage the loan process from application to booking, working closely with banking advisors as well as underwriting, documentation, booking, and funding teams. The role may involve some client interaction. Ideal candidates will have lending experience, with a preference for knowledge of the lending processes. Remote work may be eligible for certain geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home‑based workspace. Occasional in‑office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Under limited guidance, completes a variety of highly technical, complex client transactions. Reviews documentation for completeness and accuracy, and interprets information for correct coding and adherence to established policies and procedures. Proactively identifies and manages risk, involving external and internal counsel as needed and other business units throughout PNC. Meets directly with clients and internal and external partners to address and resolve various matters relating to client requests. Serves as point person for all internal partners on all matters pertaining to the middle‑office processes for complex client requests. Actively seeks out and engages in continuing education to support skill‑building and development of overall knowledge. Skills & Competencies Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework. Preferred Skills Corporate Accounting, Credit Risk Analysis, Decision Making, Financial Management, Financial Operations, Results‑Oriented, Revenue Recognition Competencies Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Solving Work Experience Roles at this level typically require a university or college degree with Education Bachelor’s Certifications No required certification(s). Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $41,250.00 – $82,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; and a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); and 15 to 25 vacation days each year, depending on career level and years of service. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr Fairygodboss