Property Manager

JRN #: 2687

Our private client is seeking a Property Manager to oversee a large residential estate on Long Island. The role combines property operations, team leadership, and hospitality management. You will lead a resort-style team that includes housekeeping, facilities, recreation, culinary, service, and event staff. This role

will report to the Director of Properties. We are looking for someone who brings a hospitality-driven, solutions-oriented approach. A star candidate will anticipate the needs of the family and their guests, pay close attention to detail, and manage competing priorities in a fast-paced, high-touch setting. Ideal candidates are warm, approachable, hands-on leaders. This role must give clear direction and steady support, lead by example, and build a team culture of respect, collaboration, and service.

Responsibilities

• Oversee day-to-day management and operations of the property.
• Keep the property clean, well-maintained, and running smoothly at all times.
• Conduct daily walkthroughs to uphold organization, cleanliness, and quality standards.
• Partner with the team on interior operations.
• Manage household systems and procedures, and update them to improve efficiency and service.
• Maintain regular and deep cleaning schedules, and coordinate vendors for interior projects.
• Keep nearby guest and staff residences maintained and ready for occupancy.
• Lead seasonal opening and closing, including staffing transitions, inventories, vendor coordination, and planning.
• Monitor and replenish household supplies, including toiletries, cleaning supplies, linens, and dishware.
• Partner with the team on exterior operations and equipment and fleet maintenance.
• Keep emergency kits and first aid supplies complete and current.
• Respond to alarms and emergencies on property, including outside standard hours.
• Manage staff housing operations during peak season.
• Lead a resort-style team across housekeeping, facilities, recreation, culinary, service, and events.
• Build a respectful, collaborative, and positive team culture.
• Manage scheduling and staffing based on seasonal needs, events, and the family's plans.
• Build clear training and onboarding processes for new and current staff.
• Mentor staff with ongoing feedback, and partner with HR on formal performance reviews.
• Address conflicts and performance issues promptly, professionally, and with empathy.
• Assess skill levels, identify gaps, and guide development through training and certifications.
• Oversee all hospitality and service on property to the highest standard.
• Anticipate the needs of the family and guests, and resolve requests with care.
• Prepare the property, team, and operations in advance, and adapt as plans change.
• Prepare the residence for the family and guests, and greet arrivals and departures.
• Support entertaining and events, including planning, staffing, and on-site presence.
• Uphold family preferences and protect the family's privacy at all times.
• Set and maintain service standards and protocols, and train team members who support service.
• Manage entertaining inventory and table setting lookbooks.
• Manage wine and beverage inventories.

Requirements

• 5+ years in luxury hospitality, resort operations, or private estate management, with a focus on elevated service and team leadership.
• Hands-on, approachable, and supportive leadership style. You resolve team challenges with professionalism and discretion.
• Experience building and upholding service standards, training programs, and operational protocols.
• Excellent written and verbal communication, strong organization, and a proactive approach to problem-solving.
• Composure and sound judgment when priorities compete in a demanding seasonal setting.
• Exceptional discretion and respect for privacy.
• Able to lift 30+ lbs and stand, walk, or sit for extended periods.
• Flexible to work extended hours, weekends, and holidays as needed.

Schedule

• Full-time, five days per week, averaging 40 to 50 hours.
• Peak season runs May through September, with regular evening and weekend work and 45 to 55+ hours per week.
• Flexibility for early mornings, evenings, weekends, and holidays as needed.
• Based on Long Island, NY.
• Travel to a second regional property as needed.
• Occasional out-of-state travel.

Compensation

Up to $175k DOE, competitive benefits package

Pocketbook Agency is acting solely as a recruiting and placement firm for this position and is not the employer of record for this role unless otherwise explicitly stated. All hiring decisions, compensation, benefits, and employment terms are determined by the client employer. By applying, you acknowledge that submission of an application does not guarantee placement or employment.

Pocketbook Agency is an equal opportunity recruiting firm and does not discriminate in its recruiting, screening, or placement practices based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.