Client Support Specialist - Wilmington Office

Strengthen Relationships. Deliver Service. Support Growth. Sizemore Insurance is hiring a Client Support Specialist (CSS) This is not a task-only support position. This is a client-facing role that plays a critical part in protecting relationships, supporting the team, and delivering a consistent, high-level client experience. You will be a daily point of contact for clients, help drive retention through responsiveness and accuracy, and ensure every interaction reflects the professionalism of our company. If you are detail-oriented, communicate clearly, and take pride in doing things right the first time, this role was built for you. Who We Are Sizemore Insurance is an established independent company founded in 1977, serving businesses and families across North Carolina's coastal and growing communities. Our reputation is built on: The latest technology and systems designed for efficiency, allowing our team to work smarter, move faster, and deliver a higher level of service A strong, team-first culture grounded in trust, accountability, and continuous professional growth Long-term client relationships built through preparation, responsiveness, and genuine care Stable, forward-looking leadership committed to developing people, expanding opportunity, and building lasting success We are building a service platform designed for sustained growth and long‑term impact. What You’ll Do Serve as a primary point of contact for client service needs Handle inbound calls, emails, and service requests with professionalism and urgency Process policy changes, documentation, and routine service work accurately and efficiently Assist clients with questions, billing inquiries, and coverage support Follow up on outstanding items to ensure completion and client satisfaction Support producers and team members in delivering a seamless client experience Maintain organized and accurate account records in company systems Help ensure consistency and quality across all service interactions This role protects client relationships and supports the overall performance of the company. What We’re Looking For Prior customer service experience required (insurance experience preferred) Active North Carolina Property and Casualty license preferred Strong attention to detail and accuracy Clear, professional communication skills (written and verbal) Ability to manage multiple priorities in a fast‑paced environment Dependable, organized, and proactive in daily responsibilities Team-oriented with a strong service mindset We are looking for someone who takes ownership of their work and contributes to a high‑performing team. At Sizemore Insurance, strong service is the foundation of strong relationships. If you are ready to grow your career while playing a key role in supporting clients and the team, we want to meet you. Apply today and be part of the continued growth of Sizemore Insurance in Wilmington. Compensation and Benefits Salary range: $35,000–$55,000+ based on experience and background Health insurance benefits 401(k) matching program Paid time off up to 17 days 17 additional paid holidays Stable, growth‑focused leadership #J-18808-Ljbffr Sizemoreinsurance