Service Desk Analyst II: MSP Support & Knowledge Base
Cortavo
A leading managed services provider located in Atlanta, GA is seeking a highly capable Service Desk Analyst II. This role requires the candidate to assist customers with various desktop support issues, maintain a high volume of ticket closures, and demonstrate excellent communication skills. A minimum of 3 years IT service desk experience and 1 year with Managed Service Providers is preferred. The company offers a competitive salary and unlimited paid time off. #J-18808-Ljbffr Cortavo
- ...Overview We are seeking a highly capable Service Desk Analyst II who will be responsible for... ...experience in a Manage Service Provider (MSP). This Level 2 position will... ...of their day performing remote support and composing knowledge base articles, while working from our Marietta...SuggestedWork at officeRemote work
- ...academic community. Description The Service Desk Analyst II provides front‑line IT support to faculty, staff, and students,... ...plays a key part in incident and knowledge management, service improvement,... ...gaps to contribute to Knowledge Base (KB) content. Collaborates with...SuggestedRemote workWork from home
- ...Customer Support Technician II We are seeking a Customer Support Technician II who will play... ...understanding of the company's products or services, excellent problem-solving skills,... ...and maintenance of a comprehensive knowledge base. Document common issues, resolutions...SuggestedTemporary workWork experience placementFlexible hours
- ...Company, Inc. is seeking an IT Support Analyst II to join their team in... ...candidate will have strong knowledge of Microsoft technologies and a passion for exceptional service. The position requires full... ...expand your skillset in cloud-based systems. #J-18808-Ljbffr Georgia...SuggestedWork at officeMonday to Friday
$54k - $70.4k
The Service Desk Engineer II provides professional and courteous technical support to Avita employees and affiliates by responding to and... ...This is an "onsite" position based out of Atlanta (2140 Peachtree... .... Creates and maintains knowledge base articles and troubleshooting...SuggestedTemporary workLocal areaImmediate startRemote workWork from homeMonday to FridayFlexible hoursShift work- Description The IT Support Analyst II / Endpoint Specialist is responsible for supporting, monitoring, and... ...passionate about technology, delivers an exceptional service experience, and is eager to expand their knowledge of cloud‑based systems within a modern, Microsoft‑focused...Work at officeRelocationMonday to Friday
- ...leadership recognition from analysts like Gartner and... ...Summary Global Technical Support provides industry‑best service to customers and partners... ...Escalate cases as required based on customer business impact... ...or projects to leverage knowledge. Focus on delivery of quality...Shift work
$54.55k - $64.18k
...motivated to provide exceptional technical support and ready to step into a role within a... ...proactive solutions, and help shape service desk standards by documenting sophisticated... ...troubleshooting steps and develop internal knowledge base articles to contribute to process...Full timeWork at officeLocal areaRemote work$70k - $75k
...Your actual pay will be based on your skills and... ...0/yr - $75,000.00/yr Service Desk Analyst (Level 2) | Atlanta, GA... ...exceptional customer support? Are you motivated by... ...and helping shape the knowledge base that drives service... ...Managed Service Provider (MSP) environment. 2+...Work at officeImmediate startRemote work- Emory University in Atlanta is looking for a Service Desk Analyst II to provide front-line IT support to faculty, staff, and students. The role involves resolving technical issues, ensuring customer satisfaction, and maintaining effective communication. Candidates should...Remote work
- ...Job Description Senior Help Desk Technician II Employment Type: Full... ...& 2 Help Desk (PC Assist) support services to end users consisting of... ...Required, advantageous additional knowledge, experience, or competency... ...in application materials based on available information....Full timeFor contractorsWork at officeRemote workFlexible hours
- Job Summary Supports activities related to ensuring the overall health... ...and customer requests based on standard operating procedures... ...technologies and functions. Required Knowledge, Skills, & Abilities... ...business practices, products and services of the banking industry #J-1...Shift work
- ...process. Senior Technical Support Specialist Regular... ...providing personalized service and financial... ...application of system-analyst techniques and procedures... ...ticket completion, and knowledge base entries to common support... ...required) Experience in an MSP/IT as a Service...Full timeTemporary workWork at officeRemote workFlexible hours
$60k
...clicking here ( Job Description Summary The Application Support Engineer II role combines advanced application support with engineering... ...refine escalations and reduce repeat issues Contribute to knowledge base improvements and automation opportunities Additional...Full time$20.1 - $30.1 per hour
...RESPONSIBLITIES: Handle incoming technical support customer requests escalated by front-line... ...care agent for an assigned customer base or product area. Responds to customer inquiries... ...position and the selected candidate's knowledge, skills, and abilities. Position may be...Hourly payRemote workFlexible hoursShift work$20.1 - $30.1 per hour
...seeking a Technical Customer Care Specialist II for a fully remote position. This role involves providing technical support for Dealer.com products to ensure customer satisfaction... ...ranges from $20.10 to $30.10 per hour based on experience, with opportunities for additional...Remote jobHourly payShift work- As a Controls Support Technician, you will support operations and maintenance of the parcel... ..., and testing tools Maintain reports, service records, and parts usage Resolve... ...optimization and assist team as needed Knowledge, Skills, Abilities Proactive, team‑oriented...Full timeMonday to FridayShift work
- Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 3... ...provide frontline technical support to internal users. This... ...Troubleshooting Provide phone-based technical support for... ...telecommunications transport. Knowledge of LAN/WAN technologies. Familiarity...Remote work
$25.33 - $38.05 per hour
...international law firm, is seeking a Service Desk Analyst for our IT Department,... ...24/7 first level firm‑wide support for customers with... ...Acquire, maintain, and expand knowledge of relevant product offerings... ...update, and maintain knowledge base. Be aware of and follow all...Hourly payFull timeTemporary workFor contractorsWork experience placementWork at officeRemote workFlexible hours- A growing technology services provider in Atlanta is seeking a skilled Service Desk Analyst (Level 2). This role involves managing IT support for end users, troubleshooting diverse technical problems, and collaborating with engineers to enhance service delivery. Ideal...
$50k - $55k
IT Support Analyst Leapfrog Services, Inc. Atlanta, Georgia, United States About... ...not a “regular” Help Desk or Service Desk role.... ...working for an MSP or supporting multiple... ...client/server, cloud‑based, and standalone applications... ...to Leapfrog’s knowledge base as a reference,...Full timeRemote workWeekend work- Client Support Analyst I Company: LayerCake Technologies Location... ...queues, and ensures service level agreements (SLAs... ...Directory: Basic knowledge of security groups, group... ...services provider (MSP) supporting manufacturing... ...and trust. Our pod‑based staffing model ensures...Remote workShift work
- ## Controls Support Technician IlApplylocations: Atlantatime type: Full timeposted on: Posted... ..., and testing tools* Maintain reports, service records, and parts usage* Resolve... ...optimization and assist team as needed**Knowledge, Skills, Abilities:*** Proactive, team-oriented...Full timeMonday to FridayShift work
$45k - $50k
...Junior / Level 1 Help Desk Technician SALARY RANGE... ...RESPONSIBLE TO: Service Desk Manager Overview... ...handles the first level support requests that come in from... ...Client Experience Knowledge of IT Applications,... ...Managed Service Provider (MSP) / IT Support Business....Full timeRemote workRelocationMonday to FridayWeekend work- ...Job Description Technical Support Specialist (TSS) (Tier I) serves... ...with Coreforce products or services. The TSS is responsible for delivering... ...procedures and internal knowledge bases. The TSS is expected to... ...experience in technical support, help desk, or IT service environment....Contract workWork at officeRemote workShift workWeekend workAfternoon shift
- ...growing leader in the legal-services provider industry, supporting law firms and corporate... ...About the Role The IT Help Desk Technician is the first... ...Provide support for IP-based phone systems (Microsoft Teams... ...documentation, internal guides, and knowledge-base materials. Support...Work at officeLocal areaRemote workWork from home
- ...Stellantis Financial Services (SFS) is the new captive... ...foster collaboration, and support the successful delivery... ...representative of the knowledge, skill, and/or ability... ...Certified Platform Developer II (PDII) • Salesforce... ...decisions will be based solely on merit, ability...Visa sponsorshipWork visaMonday to FridayShift workWeekend work
$65k - $80k
...The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and... ...team efficiency. Strategic impact: Uses knowledge-based discretion and influences others at a moderate...Local areaImmediate start- ...operation and production support. Must have experience... ...platform and worked on AWS services and components with... ...code fix/enhancements based on RCAs and provide RCA... ...deployment support, update Knowledge database, self-help... ...Client team with help desk team, infra support team...Work experience placement
$35 - $45 per hour
...experienced Technical Support Technician to join our... ...seamless operation of our services, providing crucial... ...answering first line service desk calls, responding to... ...IP and VPN. File server knowledge. Experience with SCCM and... ...5.00 - $45.00 . Actual base pay within this range...Hourly payFull timeWork at officeRemote workShift work
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