Service Desk Analyst II: MSP Support & Knowledge Base
Cortavo
A leading managed services provider located in Atlanta, GA is seeking a highly capable Service Desk Analyst II. This role requires the candidate to assist customers with various desktop support issues, maintain a high volume of ticket closures, and demonstrate excellent communication skills. A minimum of 3 years IT service desk experience and 1 year with Managed Service Providers is preferred. The company offers a competitive salary and unlimited paid time off. #J-18808-Ljbffr Cortavo
- ...Service Desk Analyst II We are seeking a highly capable Service Desk Analyst II who will... ...majority of their day performing remote support and composing knowledge base articles, while working from our... ...desk experience ~1 year of MSP experience ~3 years of customer...SuggestedWork at officeRemote work
- ...community. Description The Service Desk Analyst II provides front-line IT support to faculty, staff, and students,... ...plays a key part in incident and knowledge management, service improvement,... ...gaps to contribute to Knowledge Base (KB) content. Collaborates with...SuggestedFull timeRemote workWork from home
- ...community. Description The Service Desk Analyst II provides front-line IT support to faculty, staff, and students,... ...plays a key part in incident and knowledge management, service improvement,... ...gaps to contribute to Knowledge Base (KB) content. Collaborates with...SuggestedRemote workWork from home
- Cortavo, Inc. is seeking a capable Service Desk Analyst II to support inbound calls and tickets from managed services customers. This remote support position involves resolving application issues and maintaining ticket closure volume, all from the Marietta, GA location...SuggestedRemote work
- ...systems with modern, cloud-based, AI-powered technology built... ...We are seeking a Customer Support Technician II who will play a key role... ...the company's products or services, excellent problem-solving... ...maintenance of a comprehensive knowledge base. Document common...SuggestedTemporary workWork experience placementWork at officeFlexible hours
$18.8 - $21.6 per hour
Overview The Technical Product Support Analyst II will respond to inbound... ...technical escalations; Create knowledge articles to assist... ...aspect of the data handled or services rendered in the undertaking... ...training purposes. Compensation Base Compensation Range: $18.80—$...- Description The IT Support Analyst II / Endpoint Specialist is responsible for supporting, monitoring, and... ...passionate about technology, delivers an exceptional service experience, and is eager to expand their knowledge of cloud‑based systems within a modern, Microsoft‑focused...Work at officeRelocationMonday to Friday
- ...IT Technician II Telecommunications Support Location: Austell, GA 30168 Contract... ...; occasional travel beyond service area may be required Job... ...and DC power systems. ~ Knowledge of PC hardware, operating systems... ...telecom, utility, or field-based environments. Key Skills...Contract workFor contractors
$54.55k - $64.18k
...motivated to provide exceptional technical support and ready to step into a role within a... ...proactive solutions, and help shape service desk standards by documenting sophisticated... ...troubleshooting steps and develop internal knowledge base articles to contribute to process...Full timeCasual workWork at officeLocal areaRemote workFlexible hours$52.9k - $68.69k
...Overview The Customer Service Representative provides first-level technical support for users of enterprise... ..., and contributes to knowledge articles, user guidance... ...to enrich the knowledge base and support consistent... ...in IT support, service desk, or help desk roles providing...Contract workWork experience placementWork at officeRemote work$18.8 - $21.6 per hour
Inovalon Inc is seeking a Technical Product Support Analyst II in Atlanta, Georgia, to provide... ...This role requires excellent customer service skills, with a focus on resolving issues... ...paced environment. The position offers a base compensation range of $18.80—$21.60 USD...Hourly pay$70k - $75k
...Your actual pay will be based on your skills and... ...0/yr - $75,000.00/yr Service Desk Analyst (Level 2) | Atlanta, GA... ...exceptional customer support? Are you motivated by... ...and helping shape the knowledge base that drives service... ...Managed Service Provider (MSP) environment. 2+...Work at officeImmediate startRemote work- Technical Support Specialist II provides support for incident resolution to tickets reported to the help desk. Responsibilities include the initial assessment, triage, research and... ...understanding of wired and wireless networking basics. #J-18808-Ljbffr Medical Knowledge Group
- ...advanced Tier-2 technical support within a K-12 public... ...support staff. The Tier 2 Analyst supports complex... ...for escalated incidents, service requests, and operational... ...of experience in Help Desk, Service Desk, Desktop... ...troubleshooting Working knowledge of networking concepts...Contract workWork at officeRemote work
- Emory University in Atlanta is looking for a Service Desk Analyst II to provide front-line IT support to faculty, staff, and students. The role involves resolving technical issues, ensuring customer satisfaction, and maintaining effective communication. Candidates should...Remote work
$76k - $85k
...Technical Support Engineer Smarsh empowers its customers... ...recognition from analysts like Gartner and... ...provides industry-best service to customers and partners... ...Escalate cases as required based on customer business... ...projects to leverage knowledge. Focus on delivery...Shift work$57.5k - $77.63k
...Description Summary: The Technical Support Engineer II (TSE) will be part of a team of support... ...z/OS and TCP/IP. ~ Strong customer service skills. ~ Excellent written and verbal... ...skills. Desired Skills Knowledge of Web Services standards (SOAP, WSDL,...Permanent employmentRemote workWorldwide- ...build devices and cloud software that support law enforcement and public safety. Our... ...stellar experience with Axon products and services Provide front‑line support to Axon... ...on each customer interaction. Develop knowledge‑base articles on top issues. Participate in...Work at office
- Job Summary Supports activities related to ensuring the overall health... ...and customer requests based on standard operating procedures... ...technologies and functions. Required Knowledge, Skills, & Abilities... ...business practices, products and services of the banking industry #J-1...Shift work
$60k
...here ( . Job Description : Summary The Application Support Engineer II role combines advanced application support with... ...refine escalations and reduce repeat issues Contribute to knowledge base improvements and automation opportunities Additional Responsibilities...Full time- ...Role Summary The Technical Analyst II is responsible for the operational stability, data... ...platforms for ticketing, specifically Service NOW. Data Integrity & Workflow Reliability... ...Customer, Partner & Internal Support Serve as an escalation point for customer...Hourly pay
- ...process. Senior Technical Support Specialist Regular... ...providing personalized service and financial... ...application of system-analyst techniques and procedures... ...ticket completion, and knowledge base entries to common support... ...required) Experience in an MSP/IT as a Service...Full timeTemporary workWork at officeRemote workFlexible hours
- ...are doing well, Job: Service Desk Analyst Job ID: 55763... ...first-line level 1 service desk support to APS schools and administrative... ...Option to extend annually - based on performance... ..., wireless support Knowledge of best practice security standards...Contract workWork experience placementRemote work
- ...Senior Technical Support Specialist Atlanta Juvare... ...accuracy, and MSP coordination. Conferencing... ...(healthcare, financial services, government, defense, or... ...conditional access policy, group-based licensing, and sign-in... ...a plus. ~ Working knowledge of ISO 27001, SOC 2...Worldwide
$18 per hour
...Bilingual (Italian/English) Service Desk Analyst Req number: R7729 Employment... ...and providing the technical support and customer service needed... ...applying technical knowledge and customer service skills... ...Exact compensation may vary based on several factors, including...Hourly payPart timeWork at officeLocal areaRemote workWorldwideWeekday work- ...Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta... ...provide frontline technical support to internal users. This role... ...Provide phone-based technical support for internal... ...telecommunications transport. Knowledge of LAN/WAN technologies....Remote work
- ...Job Title: Help Desk Analyst 2 (689398) Location... ...Helpdesk Analyst II with demonstrated... ...and Tier II support for issues beyond... ...provide information and services targeted to meet... ...for all end user-based systems • (e.g.,... ...Technically competent with knowledge of systems...Long term contractWork at officeRemote work
- ...Client Support Analyst III Atlanta, GA (Hybrid) The Senior Client... ...troubleshooting, and lead knowledge-sharing sessions within the... ...documentation in the knowledge base, including complex... ...company, is a trusted managed services provider (MSP) supporting manufacturing,...Permanent employmentFull timeRemote work
$21 per hour
...Service Desk Analyst Req number: R7803 Employment type: Full time... ...Provide first-response help desk support to customers and end users... ...with procedures Maintain knowledge of operating environments,... ...Exact compensation may vary based on several factors, including...Hourly payFull timeContract workWork at officeRemote workWorldwide- ...how managed print and fleet management services are implemented, operationalized, and delivered... ...sale stakeholders and leadership to support, advise, inspect, consult, approve, and... ...promote the sharing of field employee's knowledge and best practices amongst their peers (...Work experience placementRemote work
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