Service Desk Analyst II: MSP Support & Knowledge Base
Cortavo
A leading managed services provider located in Atlanta, GA is seeking a highly capable Service Desk Analyst II. This role requires the candidate to assist customers with various desktop support issues, maintain a high volume of ticket closures, and demonstrate excellent communication skills. A minimum of 3 years IT service desk experience and 1 year with Managed Service Providers is preferred. The company offers a competitive salary and unlimited paid time off. #J-18808-Ljbffr Cortavo
- ...Overview We are seeking a highly capable Service Desk Analyst II who will be responsible for... ...experience in a Manage Service Provider (MSP). This Level 2 position will... ...of their day performing remote support and composing knowledge base articles, while working from our Marietta...SuggestedWork at officeRemote work
- ...academic community. Description The Service Desk Analyst II provides front‑line IT support to faculty, staff, and students,... ...plays a key part in incident and knowledge management, service improvement,... ...gaps to contribute to Knowledge Base (KB) content. Collaborates with...SuggestedRemote workWork from home
- ...Customer Support Technician II We are seeking a Customer Support Technician II who will play... ...understanding of the company's products or services, excellent problem-solving skills,... ...and maintenance of a comprehensive knowledge base. Document common issues, resolutions...SuggestedTemporary workWork experience placementFlexible hours
- ...Company, Inc. is seeking an IT Support Analyst II to join their team in... ...candidate will have strong knowledge of Microsoft technologies and a passion for exceptional service. The position requires full... ...expand your skillset in cloud-based systems. #J-18808-Ljbffr Georgia...SuggestedWork at officeMonday to Friday
- Description The IT Support Analyst II / Endpoint Specialist is responsible for supporting, monitoring, and... ...passionate about technology, delivers an exceptional service experience, and is eager to expand their knowledge of cloud‑based systems within a modern, Microsoft‑focused...SuggestedWork at officeRelocationMonday to Friday
$70k - $75k
...Your actual pay will be based on your skills and... ...0/yr - $75,000.00/yr Service Desk Analyst (Level 2) | Atlanta, GA... ...exceptional customer support? Are you motivated by... ...and helping shape the knowledge base that drives service... ...Managed Service Provider (MSP) environment. 2+...Work at officeImmediate startRemote work- Emory University in Atlanta is looking for a Service Desk Analyst II to provide front-line IT support to faculty, staff, and students. The role involves resolving technical issues, ensuring customer satisfaction, and maintaining effective communication. Candidates should...Remote work
- ...Job Description Senior Help Desk Technician II Employment Type: Full... ...& 2 Help Desk (PC Assist) support services to end users consisting of... ...Required, advantageous additional knowledge, experience, or competency... ...in application materials based on available information....Full timeFor contractorsWork at officeRemote workFlexible hours
- Job Summary Supports activities related to ensuring the overall health... ...and customer requests based on standard operating procedures... ...technologies and functions. Required Knowledge, Skills, & Abilities... ...business practices, products and services of the banking industry #J-1...Shift work
- ...Time | Hybrid Leapfrog Services is seeking an IT Support Analyst to provide friendly,... ...a “regular” Help Desk or Service Desk role... ...Experience working for an MSP or supporting... ...client/server, cloud-based, and standalone applications... ...to Leapfrog’s knowledge base as a reference,...Full timeWeekend work
- ...process. Senior Technical Support Specialist Regular... ...providing personalized service and financial... ...application of system-analyst techniques and procedures... ...ticket completion, and knowledge base entries to common support... ...required) Experience in an MSP/IT as a Service...Full timeTemporary workWork at officeRemote workFlexible hours
$60k
...clicking here ( Job Description Summary The Application Support Engineer II role combines advanced application support with engineering... ...refine escalations and reduce repeat issues Contribute to knowledge base improvements and automation opportunities Additional...Full time$20.1 - $30.1 per hour
...RESPONSIBLITIES: Handle incoming technical support customer requests escalated by front-line... ...care agent for an assigned customer base or product area. Responds to customer inquiries... ...position and the selected candidate's knowledge, skills, and abilities. Position may be...Hourly payRemote workFlexible hoursShift work$20.1 - $30.1 per hour
...seeking a Technical Customer Care Specialist II for a fully remote position. This role involves providing technical support for Dealer.com products to ensure customer satisfaction... ...ranges from $20.10 to $30.10 per hour based on experience, with opportunities for additional...Remote jobHourly payShift work- Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 3... ...provide frontline technical support to internal users. This... ...Troubleshooting Provide phone-based technical support for... ...telecommunications transport. Knowledge of LAN/WAN technologies. Familiarity...Remote work
- ...Technologies is seeking a Client Support Analyst I to provide technical... ...queues, and ensures service level agreements (SLAs... ...Directory: Basic knowledge of security groups,... ...services provider (MSP) supporting manufacturing... ...and trust. Our pod‑based staffing model ensures...Remote workShift work
- As a Controls Support Technician, you will support operations and maintenance of the parcel... ..., and testing tools Maintain reports, service records, and parts usage Resolve... ...optimization and assist team as needed Knowledge, Skills, Abilities Proactive, team‑oriented...Full timeMonday to FridayShift work
- The End User Support Analyst is responsible for delivering... ...and customer service to internal users... ...network. Triage Level II and Level III... ...Mentoring other help desk personnel on... ...corporate and field-based users by including... ...a plus. REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES...Work at office
$25.33 - $38.05 per hour
...international law firm, is seeking a Service Desk Analyst for our IT Department,... ...attorneys, paralegals and support staff providing a high level... ..., maintain, and expand knowledge of relevant product offerings... ...update, and maintain knowledge base. Be aware of and follow all...Hourly payFull timeTemporary workFor contractorsWork experience placementWork at officeRemote workFlexible hours- A growing technology services provider in Atlanta is seeking a skilled Service Desk Analyst (Level 2). This role involves managing IT support for end users, troubleshooting diverse technical problems, and collaborating with engineers to enhance service delivery. Ideal...
- ## Controls Support Technician IlApplylocations: Atlantatime type: Full timeposted on: Posted... ..., and testing tools* Maintain reports, service records, and parts usage* Resolve... ...optimization and assist team as needed**Knowledge, Skills, Abilities:*** Proactive, team-oriented...Full timeMonday to FridayShift work
$50k - $55k
IT Support Analyst Leapfrog Services, Inc. Atlanta, Georgia, United States About... ...not a “regular” Help Desk or Service Desk role.... ...working for an MSP or supporting multiple... ...client/server, cloud‑based, and standalone applications... ...to Leapfrog’s knowledge base as a reference,...Full timeRemote workWeekend work$54.55k - $64.18k
...motivated to provide exceptional technical support and ready to step into a role within a... ...proactive solutions, and help shape service desk standards by documenting sophisticated... ...troubleshooting steps and develop internal knowledge base articles to contribute to process...Full timeCasual workWork at officeLocal areaRemote workFlexible hours$45k - $50k
...Junior / Level 1 Help Desk Technician SALARY RANGE... ...RESPONSIBLE TO: Service Desk Manager Overview... ...handles the first level support requests that come in from... ...Client Experience Knowledge of IT Applications,... ...Managed Service Provider (MSP) / IT Support Business....Full timeRemote workRelocationMonday to FridayWeekend work- ...growing leader in the legal-services provider industry, supporting law firms and corporate... ...About the Role The IT Help Desk Technician is the first... ...Provide support for IP-based phone systems (Microsoft Teams... ...documentation, internal guides, and knowledge-base materials. Support...Work at officeLocal areaRemote workWork from home
- ...Job Description Technical Support Specialist (TSS) (Tier I) serves... ...with Coreforce products or services. The TSS is responsible for delivering... ...procedures and internal knowledge bases. The TSS is expected to... ...experience in technical support, help desk, or IT service environment....Contract workWork at officeRemote workShift workWeekend workAfternoon shift
- ...for an experienced technical support Specialist to join our Atlanta... ...provide exceptional customer service and technical help for our... ...environment while expanding your knowledge and developing your skills in... ...Recommend corrective actions based on analysis of collected...Work at office
$54k - $80k
...Hybrid Job Overview The Technical Support Specialist provides technical support... ...product, SQL, network and server knowledge along with exceptional customer service skills. On a daily basis, you will... ...which includes a competitive base salary, an annual performance bonus...Contract workRemote workMonday to FridayShift workWeekend workAfternoon shiftEarly shift- ...is seeking a Technical Support Specialist to join our... ...providing a consumer-focused service related to software,... ...(Technical Support) is knowledge-centered and provides... ...workarounds Provide guidance based on documented IT policy... ...Ahead Experience in IT desk side support Experience...Work at officeRemote workFlexible hours
$65k - $80k
...The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and... ...team efficiency. Strategic impact: Uses knowledge-based discretion and influences others at a moderate...Local areaImmediate start
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