VSC Level 3 Claims Adjuster

Role Description

We are seeking a highly skilled and detail-oriented VSC Level 3 Claims Adjuster (Remote) to join our team. As a VSC Level 3 Claims Adjuster, you will play a vital role in our company's claims administration process, specifically related to automotive extended warranty claims. You will be responsible for:

• Accurately assessing and processing extended warranty claims.
• Ensuring compliance with company policies and procedures.
• Providing exceptional customer service to all stakeholders involved.

Qualifications

• Equivalent experience in Claims Administration or a related field.
• 5+ years of recent experience in automotive claims administration or a similar role.
• Strong understanding of automotive systems, components, and repair processes.
• Familiarity with warranty regulations, guidelines, and best practices within the automotive industry.
• Exceptional attention to detail and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple claims while maintaining accuracy and efficiency.
• Proficiency in using claims management systems and software.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a team environment.
• High level of professionalism and attention to detail.
• Pass drug screening and background check.
• Proactive, reliable, and trustworthy.
• Takes pride in their work and enjoys working as part of a team.
• Protects the organization's value by keeping information confidential.
• Self-starter, needing little or no supervision.

Requirements

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
• Verify claim information, including coverage, eligibility, and supporting documentation.
• Conduct thorough investigations and assessments to determine the validity of claims and contract coverage.
• Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues.
• Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process.
• Accurately and efficiently process claims within established timelines.
• Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally.
• Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims.
• Maintain accurate and organized claim records and documentation.
• Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.

Benefits

• Competitive compensation with bonus/incentive potential.
• Payroll processed weekly with direct deposit.
• Healthcare options including medical, vision, and dental.
• 401(k) savings and retirement plans.
• Life insurance.
• Paid time off.
• Growth opportunities.

Company Description

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.