Mobile Device Engineer

Job Description

Job Description

About Client:
The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services.
The Client s primary focus revolves around developing, manufacturing, and licensing a wide range of software products, including the globally recognized operating system, Windows. It has released several versions of Windows, catering to both personal computers and servers, which have become integral to the functioning of millions of devices worldwide.
Apart from Windows, client offers an extensive portfolio of software applications and tools for both individuals and enterprises.
Moreover, client has a substantial presence in the field of artificial intelligence (AI) and research, working on projects like the development of conversational AI agents, natural language processing, and machine learning technologies.

Rate Range: $90-$100/Hr

Job Description:

• The Mobile Engineer will be responsible for supporting and maintaining smartphone and tablet-based solutions for the Customer.
• The engineer should have experience with Apple/IOS devices, Apple systems such as Apple Business Manager (ABM), Apple Developer Enterprise program, iCloud, and provisioning & support activities. Experience with iOS development is a plus but not necessary.
• Experience with Mobile Device Management systems such as Microsoft Intune and Workspace One UEM (AirWatch) is required. Candidate should have some experience working in a highly secure environment and be comfortable navigating VPN and firewalled systems.
• Ability to think constructively and communicate technology conversion effort steps is required. Strong written communication skills and ability to work in an interrupt-driven environment is a must.
• Android device experience a plus. Additional experience with Windows systems and/or SCCM a plus.

Responsibilities:

• Use Microsoft Intune and Workspace One to manage end-user devices, including:

• Defining and assigning device policy
• Importing and assigning software packages
• Device reporting

• Perform 2 nd and 3 rd - level troubleshooting - resolving device provisioning issues, software and policy deployment issues, and handling user issues
• Coordinate and advise level-1 support groups
• Coordination with logistics vendor for installations and field service calls
• Create documentation for configurations and support procedures
• iOS Beta and General Release testing

Requirements and Experience:

• Experience with Mobile Device Management systems (Intune, Workspace One/AirWatch preferred, though others are acceptable) and iPhone management
• Deep knowledge of Apple s ecosystem (iOS and Macs), iOS troubleshooting and maintenance, including Apple s Device Enrollment Program (DEP), aka Apple Business Manager
  Experience creating custom iOS/Mac Mobile configuration payloads is a must
• Experience with provisioning iOS Devices at scale and using automation tools like Apple Configurator, APU (Apple Provisioning Utility), iOS/Mac Shortcuts, and Automator Workflows for iOS is a big plus
• Understanding of iOS Enterprise Developer Account Management is a plus
• Experience with remotely troubleshooting WiFi and cellular connectivity issues
• Experience working in a secure environment (navigating firewalls and VPNs)
• Knowledge of how device and software certificates are used and applied
• Minimum of five (5) years of experience in a technical support role, (e.g. technical support engineer, desktop support engineer, IT help desk technician, etc.)
• Good communication skills (documentation skills a plus)
• Ability to diagnose and troubleshoot technical issues in an enterprise environment
• Knowledge of computer architectures, mobile devices, and peripheral products
• Ability to work collaboratively and independently to manage, prioritize, track and follow-through on multiple tasks in parallel to meet challenging deadlines.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

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