Bilingual Spanish Customer Service Representative

Working remotely as a full-time Bilingual Spanish Customer Service Representative, the candidate will manage customer inquiries through phone and digital channels, ensuring high-quality service and accurate documentation for the NJ Family Care Program. Key responsibilities Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries Document enrollment requests, status changes, and complaints while maintaining proficiency in program policies Enter application and enrollment information into a web-based system for customers applying over the phone Required qualifications 1-2 years of previous call center or customer service experience preferred High School diploma or GED Ability to multitask and navigate computer systems effectively Reliable internet connection and distraction-free remote workspace Background and drug screening are required