Business Analyst

GENERAL PURPOSE

The Business Analyst serves as a key interface between the business groups teams and IT. A key component is responding to inquiries from the Distribution Center (DC) systems users on functional and technical features. In addition, the position is responsible for gathering user requirements, creating functional requirements, assisting in the development process, ensuring the system meets the functional and user interface specifications, and guiding the business through use of the application.

ESSENTIAL FUNCTIONS

• Systems Support –
o Understand business processes within Transportation and how systems enable the business processes.
o Maintain stability and availability of Transportation systems in support of daily Operations
o When issues and/or outages occur, perform troubleshooting, provide support, and send communications to help resolve issues.
• Project Management –
o Gather and document project risks and provide recommendations to project leadership or management on long-term solutions.
o Gather and document project status updates from responsible parties and present to project leadership or management.
o Collect and consolidate data from responsible parties to be used for reporting and dashboard creation.
• Information Management –
o Create and analyze process flow documents of diverse scope by networking with users.
• Relationship Management –
o Develop partnerships by acting as a liaison between technical and business teams to understand, troubleshoot, interpret and advise on technical questions or business use cases.
o Document functional and other requirements based on customer or business partner feedback on complex projects.
• Development Lifecycle –
o Manage meetings, issue resolution, escalation, etc. for the project team during the design and build phases of complex projects.
o Develop the understanding of strengths/limitations of various tools and technologies available.
o Produce all test-related documentation, including test approaches, scenarios, cases, scripts, and results, while assigning relevant tasks across the team.
o Drive test execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for small to complex projects.
o Suggest alternate methods of data gathering and/or data presentation.
• Technical Operations –
o Collaborate with key stakeholders to define the release and deployment plans.
o Lead post deployment validation as instructed by project leadership or management.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Building Effective Teams

Developing Talent

Collaboration

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Manages Conflict

Business Acumen

Plans, Aligns & Prioritizes

Organizational Agility

Analysis & Judgment

Technical Competence with data gathering

Customer Service

Interpersonal Effectiveness

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• 3-5 years’ experience in the IT field or equivalent work experience
• Ability to understand and apply instructions or suggest alternate proven methods to move projects forward
• Ability to follow established practices, policies and procedures
• Ability to build stable working relationships
• Strong communication skills
• Very strong understanding of productivity suite software (i.e. Microsoft Office)
• Strong analytical skills
• Able to create simple to complex analytical solutions
• Ability to take an abstract analytical problem and break it down into actionable tasks

EDUCATION / CERTIFICATIONS

• Bachelor’s Degree with a concentration in Business, Economics, Finance or Computer Science, or an equivalent diploma

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer, as well as interacting with DC systems and people

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

Requires ability to frequently walk throughout distribution centers (approx. 2 million square feet in size) to observe and support users

Requires ability to ascend/descend stairs

Requires frequent standing and walking for lengthy periods of time

Requires ability to hear\communicate in a noisy environment

Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting boxes up to 50 pounds

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

N/A