People Operations Coordinator

People Operations CoordinatorAt Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.The People Operations Coordinator is responsible for administrative and logistical support for employee training, learning programs, and other People Operations initiatives. This position coordinates training activities, maintains the Learning Management System (LMS), prepares program materials, tracks employee participation and completion, and facilitates assigned training sessions. The Coordinator also serves as a backup for the reception/front desk, helping create a welcoming and professional experience for employees, visitors, and business partners.The People Operations Coordinator consistently embodies the credit union's and department's core values and mission while proactively stepping in to meet organizational needs. This role requires an organized and dependable individual with strong communication skills and the ability to complete tasks accurately and on time. The position supports the team and organization by assisting with day-to-day activities, completing assigned projects, and contributing to efforts that advance organizational goals and uphold core values, while enhancing member/service outcomes.Essential Job FunctionsTraining Coordination and LogisticsLearning Management System AdministrationTraining Materials and Participant TrackingTraining DeliveryReception and Front Desk BackupGeneral People Operations SupportCompetenciesJob knowledgeEffective communicationProblem solvingQuality of workMember focusCollaborationExecutionRequired Minimum QualificationsHigh school diploma or equivalent, required; associate or bachelor's degree in human resources, business administration, organizational development, or a related field, preferred.Equivalent combinations of education and experience may be considered.One (1) to three (3) years of experience in human resources, training coordination, administrative support, office coordination, or a related role preferred.Experience working with a learning management system, HR information system, or similar technology, preferred.Experience facilitating orientation or employee training, preferred.Strong organizational and time-management skills with careful attention to detail.Ability to coordinate multiple programs, deadlines, and priorities.Effective presentation and interpersonal communication skills.Comfortable presenting information and facilitating training for groups of employees.Ability to learn and administer technology systems.Strong customer-service orientation and professional presence.Ability to handle confidential and sensitive information with discretion.Ability to work both independently and collaboratively.Resourcefulness in identifying and resolving routine problems.Commitment to creating an inclusive, welcoming, and positive employee experience.Excellent oral and written communication skills, required.Must be proficient in computer programs (e.g., Microsoft Office Suite).Physical RequirementsHearing: Ability to hear and comprehend spoken communication in person and over the phone.Vision: Ability to view computer screens and read documentation with clarity and accuracy.Verbal Communication: Ability to speak clearly and effectively to interact with colleagues and/or members. Frequent use of telephone headset may be required.Manual Dexterity: Proficient use of hands and fingers for typing, operating office equipment, and handling documents.Posture and Endurance: Ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available to support comfort.Mobility: Ability to move within the office environment to attend meetings or assist colleagues, as needed.Lifting and Carrying: Occasionally required to lift and carry materials weighing up to 30 lbs.Other InformationHours Required: A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. Hours may fluctuate moderately to accommodate business needs. This position is not eligible for the credit union's telecommute policy.Travel Requirements: Less than 10% local travel, required. Limited travel during the work schedule, primarily for training, meetings, or special projects.Work Environment: This position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator. Subject to standard background noise found in an office environment. Natural light from large windows, supplemented by artificial lighting to ensure a comfortable working atmosphere.Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.