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Public Sector Support Ops Lead — Build Scalable Processes

Kaizen

Kaizen in New York City is looking for a candidate to develop and lead customer support operations. This hybrid role is crucial for enhancing operational systems across various agencies, moving from reactive to proactive support. The ideal candidate will have a strong background in support operations, with a focus on metrics ownership and system design. Benefits include unlimited PTO, comprehensive health coverage, and opportunities for professional development. #J-18808-Ljbffr Kaizen

Vacancy posted 2 days ago
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