Amazon Connect Engineer

Role Description

Are you a Lead Software Engineer who thrives on guiding teams, fostering collaboration, and driving innovation? Join Mutual of Omaha and help us modernize customer experience. This team builds and evolves call flows using Amazon Connect and broader AWS services to deliver fast, reliable, and secure customer interactions. As an Engineer, you’ll set the technical direction, mentor engineers, and ship scalable, serverless solutions that make every call simpler and smarter.

You’ll lead meaningful, customer‑impacting work, mentor great engineers, and shape the future of our contact center platform—while working with modern AWS tooling in a supportive environment.

Apply now and help us build resilient, secure, and delightful call experiences.

Qualifications

• 5 or more years of experience with hands‑on expertise building AWS serverless applications with Node.js/TypeScript.
• Proficiency with AWS CDK, Lambda, S3, DynamoDB, and event‑driven patterns.
• Practical expertise with Amazon Connect and NICE (CXone/inContact) call routing and delivery capabilities across both platforms.
• Strong experience building modern front‑end applications with Vue.js/Nuxt.js.
• Strong API development/integration experience (design, security, performance).
• A track record of automated testing (unit, integration) and CI/CD integration.
• Leadership skills to provide technical direction and ensure teams successfully deliver solutions.
• Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Requirements

• Lead technical delivery: Set direction, guide execution, and ensure the team delivers high‑quality call flow solutions and platform capabilities.
• Own call routing & APIs.
• Build AWS serverless apps: Develop Node.js/TypeScript services using tools like AWS Lambda, CDK, S3, and DynamoDB.
• Build modern front‑end experiences: Develop Vue.js/Nuxt.js components and user interfaces that integrate cleanly with serverless APIs.
• Design and enhance Amazon Connect flows and develop secure, integrated REST APIs for omnichannel experiences.
• Implement automated unit/integration tests, CI/CD pipelines, and best practices for security, observability, and operational excellence.
• Coach engineers, review designs/code, and partner across teams to turn requirements into impactful outcomes.

Benefits

• Estimated Salary: $130,000 - $155,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time, and paid holidays.