Business Banking Sales Group Manager Central Southeast Region, SVP

Business Banking Sales Group Manager Central Southeast Region, SVP Job Overview The Retail Business Banking Group Manager is accountable for management of complex, critical, and large professional disciplinary areas. He or she leads and directs a team of professionals and must possess a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. The role applies an in‑depth understanding of the business impact of technical contributions and commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more business or geographic regions, the Manager must possess excellent communication skills to negotiate internally at a senior level, with occasional external communication. The Manager is accountable for the end results of an area, exercises control over resources, policy formulation and planning, and primarily affects a sub‑function. The role is involved in short‑to‑medium‑term planning of actions and resources for own area and has full management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions, terminations and budget approval. Responsibilities Manages a team of Small Business Bankers (typically 4-20 direct reports) within assigned territories. This includes hiring and ongoing performance management. Coaches, teaches and serves as role model for Area Directors, Branch Managers and Personal Bankers within the segment (and Retail partners in the expanded segment) on how to improve the customer experience, sales, service, processes and operations. Implements strategies and develops sales action plans to deliver revenue, profit and improve efficiencies for the division. Executes a disciplined sales management process through inspection and coaching of Area Directors, Branch Managers, Business Bankers and Personal Bankers to be highly effective at their jobs. Maintains consistent performance management routines in place to ensure Managers and Individual Performers are held accountable for both the "how" and the "what." Leads a major market and is an expert on the opportunities and challenges of the Small Business customer and trade area base for that market. Performs weekly visits to field focused on driving small business efforts within the Division to inspect and improve customer advocacy and customer satisfaction. Develops consistent management routines to drive results, share best practices, manage performance, set clear expectations, and keep team focused on business goals. Digests and assimilates vast communications across the Bank, delivering key messages and priorities with staff such as business strategy, customer offers, and marketing campaigns. Establishes and maintains key relationships and business contacts within the community and targeted industry segments to create opportunities for growth. Identifies and develops high potential employees in order to build Division bench strength or other opportunities within Citi. Ensures operational integrity and compliance with bank policies and procedures. Manages and controls risk, expenses and activities for Division. Meet Division targets and identify opportunities to improve. Effectively communicates with all partners across, up and down to optimize results. Drives the credit process and reviews and assists Area Directors with approval for credit appeals and exception pricing decisions. Ensures profitability targets are met. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications Bachelor’s degree in business (preferred) or equivalent work experience. 10+ years related business experience; 5 plus years of sales management experience; 5 plus years of business banking experience. Education Bachelors degree, potentially Masters degree Salary and Benefits $142,160.00 – $213,240.00. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental and vision coverage; 401(k); life, accident and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave) and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Equal Employment Opportunity Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi