Inside Sales Representative - Strategic Accounts

Inside Sales Representative-Strategic Accounts

Flow Control Group is seeking a highly proactive and collaborative Inside Sales Representative to join our team. This critical role requires a dynamic sales professional who combines technical aptitude with outstanding customer service, possessing a comprehensive understanding of the brands and technology groups owned by Flow Control Group to drive daily commercial success.

As an Inside Sales Representative, you are the primary point of contact for our customers and the critical engine driving our transactional and consultative sales cycle. On a daily basis, you will act as the vital link between our customers and our internal teams, collaborating closely with Estimators, Project Managers, and Strategic Account Managers to respond to customer inquiries, generate quick-turn quotes, process orders, and proactively follow up on outstanding opportunities to maximize revenue growth.

Key Responsibilities

• Solution-Based Selling: Maintain a solid, working knowledge of FCG brands, products, and technologies to quickly identify the best flow control solutions for recurring customer inquiries and opportunities.
• Up-Selling & Cross-Selling: Identify opportunities to recommend complementary products, accessories, or premium brand alternatives to maximize order value and improve the customer's operational efficiency.
• Primary Point of Contact: Act as the daily commercial face of FCG, providing prompt, professional, and knowledgeable support to customers regarding pricing, availability, and order status.
• Proactive Follow-up: Consistently follow up on outstanding quotes and proposals, overcoming customer objections to close transactional sales and secure purchase orders.
• Rapid Quoting: Evaluate standard customer inquiries, configure standard flow control packages (valves, automation, pumps, instrumentation), and quickly generate accurate commercial quotes using ERP and CRM systems.
• Order Entry & Verification: Accurately process customer purchase orders, verifying that pricing, part numbers, lead times, and terms of sale align perfectly with the original quote before entering them into the system.
• Sales Support Ecosystem: Collaborate daily with Strategic Account Managers to support key accounts, and partner with Estimators to hand off highly complex, custom engineering inquiries.
• Expediting & Logistics: Work closely with purchasing, manufacturing brands, FCG brands, and logistics teams to expedite critical orders, proactively communicating potential delays and resolution steps to the customer.
• CRM Maintenance: Maintain meticulous records of customer interactions, quotes, and opportunities within the CRM system to ensure accurate pipeline reporting and sales forecasting.

Qualifications & Skills

• Experience: 3+ years of experience in inside sales, customer service, or application support within the industrial flow control, fluid handling, valve automation, or instrumentation industry is strictly required.
• Education: Associate's or Bachelor's degree in a technical or business discipline is preferred, or equivalent specialized industry experience.
• Product Familiarity: Strong fundamental knowledge of flow control technologies, equipment, and industrial distribution processes.
• Systems Proficiency: Experience utilizing ERP systems, CRM software (e.g., Salesforce), and digital sizing/configuration tools.
• Interpersonal Skills: Outstanding verbal and written communication skills with a natural ability to build trust, handle difficult customer scenarios with grace, and maintain high energy over the phone.
• Multitasking & Urgency: Highly organized with a strong sense of urgency and the ability to prioritize and manage a high volume of emails and phone inquiries in a fast-paced environment.

What We Offer

• Competitive base salary with performance-based incentive opportunities and a comprehensive benefits package (Medical, Dental, Vision, 401k, etc.).
• Opportunities for career advancement into Outside Sales, Estimating, or Project Management within a rapidly growing, industry-leading organization.
• A collaborative, high-energy work environment with exposure to a wide variety of engineering technologies and market sectors.

Flow Control Group is an Equal Opportunity Employer

Embody the FCG Core Values

Entrepreneurship - We are driven by an entrepreneurial spirit and an ownership mindset, inspiring us to take responsibility for outcomes and being empowered to make the decisions that will lead to those outcomes. We believe in the power of people with amazing ideas, tireless energy, unstoppable drive, unrelenting grit and a desire to improve our world.

Integrity - We have the confidence to take on the hardest problems, yet we are rooted in a genuine sense of humility. We endeavor to earn trust every day by being honest in our dealings and acting with integrity regardless of how hard the challenge.

Respect - We nurture and celebrate a culture that embraces diverse points of views, backgrounds and experiences. We know that a workplace which cultivates a sense of inclusion and respect will develop the most talented and capable employees.

Partnership - We aspire to be connected for life with our customers and suppliers, and we embrace the responsibility that comes with that. We know they lean on us for essential, vital and mission-critical solutions. We pride ourselves on continuous value-creation for our partners.

Success - While we are many companies, we are one team. We work together to drive results and achieve greatness. We encourage calculated risk-taking and the courage to overcome challenges that others shy away from.

Innovation - We create opportunities and solve problems with innovative engineered solutions and services. We believe in continuously learning and exploring the unknown to find solutions. We encourage thinking that challenges constraints and promotes resourcefulness.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.