Patient Services Worker (Tray Line) - Healthcare

Job Description

Job Description

REAL Food re-fined.

Patient Services Worker (Tray Line) - Healthcare | Location: Phoenix, AZ 85031

Compensation: $16-$16.50 per hour| Full-Time

Schedule: 10:45am-7pm, 5 days a week (including one weekend day)

Job Summary

Bring hospitality to healthcare! As a Patient Services Worker (Tray Line) , you’ll create a positive dining experience for every patient ensuring timely, accurate meal delivery. Your role is all about building connections—with patients and care teams—while maintaining the highest standards of professionalism. With strong knowledge of diets and a sense of urgency, you’ll help deliver meals that truly make a difference in patient care.

What You'll Do

• Prepare and assemble food and beverage items according to specifications.

• Deliver patient trays during meal service and deliver snacks or proper nourishment to patients. 

• Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information. 

• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality. 

• Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, and hospital staff

• Handle customer inquiries, concerns, and complaints professionally and promptly.

• Ensure all food items are fresh, properly portioned, and presented attractively.

• Follow food safety protocols at all times, including proper storage, handling, and sanitation procedures.

• Monitor food inventory levels and communicate with management regarding replenishment needs.

• Maintain cleanliness and organization of the kitchen serving stations.

• Clean and sanitize food preparation surfaces, utensils, and equipment regularly.

• Adhere to all safety and sanitation regulations and guidelines.

• This role includes food prep, serving on the tray line, washing patient trays in the dish room, delivering meal carts, stocking, cleaning, sanitizing and other food service duties.  

• Other duties as assigned by the manager.    

What You Will Bring

• High school diploma or equivalent. 
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. 
• Ability to lift and carry heavy objects and stand for extended periods. 
• Flexibility to work evenings, weekends, and holidays as needed. 
• Current, valid ServSafe required . 
• Current, valid State Food Handler Card.
• Experience in foodservice, as a dietary clerk, or in a related field preferred. 
• Demonstrates strong interpersonal and communication skills, both written and verbal. 
• Requires strong organizational skills, accuracy, and attention to detail.
• Professional appearance required, with grooming practices that support a safe and sanitary foodservice environment i.e. no nail polish or false eyelashes.

Physical and Sensory Requirements

• This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

• Life/Work Integration

  • Paid Bereavement Leave
  • Paid Parental Leave
  • Paid Baby Bonding Leave
  • Paid Elder Care Leave
  • Paid Time Off (Accrued)
  • Holiday Premium Pay

   

• Health & Wellness

  • 3 Medical Plans (Blue Cross)
  • Prescription, Dental, and Vision Coverage
  • Reimbursed Wellness Massages (Portion of cost)
  • Voluntary HSA with Company Match
  • Voluntary FSA
  • Free Employee Assistance Program (Behavioral Health Support)
  • Access to Wellness Initiatives (Fitness Memberships, etc.)

   

• Financial Wellness

  • 401(k) Retirement Plan with Company Match
  • Company-Paid Basic Life Insurance
  • Company-Paid Accidental Death & Dismemberment (AD&D) Policy
  • Voluntary Short-Term Disability
  • Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

• Plus

  • A supportive, collaborative work environment
  • Opportunities for growth

Who We Are 

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our Commitment To You 

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships