Daily Program/ Membership Commissioner

Daily Play Commissioner

The Daily Play Commissioner is responsible for delivering an outstanding player experience and ensuring smooth, efficient daily program operations during assigned shifts. This role lives out Volo's Core Values: Play First, Lead with Care, Own It, Be Reliable, and Build Community; while serving as the on-site leader for players and other part-time staff. Daily Commissioners combine strong interpersonal leadership with deep sport knowledge to keep pickups organized, structured, and fun across all sports. This role is ideal for individuals who are passionate about bringing people together and building community.

Core responsibilities include:

• Facility Oversight & Shift Leadership
• Player & Staff Experience
• Sport-Specific Knowledge & On-Court Leadership
• Operations, Communication & Accountability
• Admin Support

Stay flexible. Solve problems in real time. When assigned, Daily Play Commissioners must be able to confidently manage tournaments and events, including:

• Clearly communicate scheduling, format, rules, and tiebreakers of the tournament.
• Making schedule pivots to address delays, court availability, or weather
• Keeping teams informed and engaged throughout transitions
• Ensure all match scores are accurately collected and entered before the end of the round.
• Properly apply tiebreaker scenarios for advancement to the knock out stages

What success looks like:

• A successful Commissioner is trusted in fostering and growing the Volo Pass community. Including but not limited to growing specific venues in pickup participation, growing specific formats, increasing Volo Pass member participation at events.
• Getting enough participation for two premiere tournaments per sport per year
• Strengthen Volo Pass retention numbers
• Increase pickup game ratings survey scores
• Achieve a 30 NPS on the quarterly Volo Pass Survey

Qualifications:

• Minimum of 1-3 years of professional experience with an emphasis on training and staff development
• Ability to work nights and weekends. This will not fall into a general work-week and hours will typically fall Sunday-Thursday between 12:00 p.m. 10:00 p.m.)
• Can marshal resources effectively and comfortably
• Can navigate a fast-paced, ever-changing environment with minimal supervision
• Excellent written and verbal communication skills
• Dynamic personality interested in working in, and contributing to, a fun and active sporting environment

"WOW" Us With...

• Experience in sport, event, or project management and/or business development capacity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.