Account Manager

Account Manager

Department: Account Management

Employment Type: Full Time

Location: Detroit, MI

Reporting To: Head of Account Management

Description

ABOUT UOVO

Are you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO-the epitome of sophistication in storage, management, and logistics of valuable art, fashion, and wine. We invite all voices, experiences, and talents to join us and become part of an unparalleled journey where your career aspirations align with the remarkable. With state-of-the-art facilities across the country, we work towards exceeding expectations, for both our clients and employees alike.


At UOVO, we are more than logistics; we are architects of bespoke solutions and curators of extraordinary experiences. From climate-controlled storage to private viewing galleries, industry-leading technology to a full suite of services, UOVO crafts tailored solutions that go beyond preservation-they elevate.


As part of the UOVO team you will work alongside industry professionals who share a passion for art, fashion, and logistics in a collaborative environment where your expertise contributes to the best-in-class employment and client experience UOVO provides!

Account Manager, East Coast

UOVO, the nation's leading storage and services provider for art, archives, and collectibles seeks an Account Manager to join its dynamic and growing team. The Account Manager is responsible for developing and maintaining strong customer relationships with principal clients to provide solutions and support for art services requests. The position will require a high level of customer service and satisfaction with an opportunity to advance and cultivate client accounts and complex project management. The ideal candidate will have strong client services, client development, and project management experience along with a proactive, positive attitude. The candidate must be comfortable multitasking in a fluid environment and maintain a keen attention to detail that supports client needs.

Core Responsibilities

• Serve as a primary point of contact for client requests and inquiries.
• Manage complex projects on behalf of clients, incorporating various team members and stakeholders to effectively and efficiently accomplish the work.
• Create and coordinate services job requests and corresponding estimates.
• Foster client development and relationships to help increase and expand service work, within their own network of clients and beyond.
• Create and maintain customer records, including inventory reports, service request records, insurance documentation, confidentiality agreements, and occupancy agreements.
• Work with colleagues on shared and joint accounts to ensure clients receive the same high standard of care across UOVO locations and contribute to alignment efforts with internal staff and colleagues.
• Work with clients, business development, and operational staff to plan and configure customer storage rooms, move-in's, expansions, and special projects.
• Adhere to all company policies and maintain high ethical standards

Qualifications & Skills

• Entrepreneurial, high-energy individual who can excel in a fast-paced environment.
• Proactive and solutions-oriented, with excellent organizational and multi-tasking skills.
• Superb communication (written, verbal, and interpersonal) and negotiation skills.
• Demonstrated ability to lead meetings, drive conversations, and offer creative solutions.
• Gifted at networking, establishing personal connections, and interacting with art professionals and high net worth individuals.
• 4 - 6 years of relevant experience in client services, project management, or logistics.
• Minimum of a bachelor's degree or equivalent in a relevant field.
• Experience in the arts and culture sector - including museums, galleries, auction houses, art fairs, and fashion - valued but not required.

Compensation & Benefits

UOVO offers competitive compensation, commensurate with experience.

UOVO offers a robust suite of benefits including:

• 100% employer-covered medical plan option for Employees as well as multiple Medical, Dental, and Vision plans options.
• 2 weeks annual paid vacation, with bi-annual increased vacation awards throughout the first 5 years of service
• 10 paid holidays plus one additional floating holiday
• Company Sponsored Parental Leave policy
• Company-Sponsored Paid Sick Leave
• 100% 401k Employer match up to 3% of employee contributions.
• Flexible Savings Account, Commuter Benefits, and Childcare Benefits
• Company-sponsored Life Insurance and Long Term Disability Benefits
• Monthly Team Lunches and Birthday celebrations
• Employee Recognition Program ( the "Eggcellence Awards")