Account Manager

Job Description

JOB SUMMARY:

Under limited direction, builds and maintains effective long-term relationships with a defined customer base, especially high value customers, to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers. Helps to define and communicate customer requirements. Possesses broad knowledge of organization's policies, products and/or services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicates with (and visits) customers' headquarters staff, and regional teammates and DENSO company personnel to ascertain and satisfy customers' account needs.
• Assists in developing and implementing customer and product based strategies for DIAM products. Supports business expansion activities. Cultivates, expands and maintains relationships with customers in order to identify potential and/or future business opportunities. Utilizes and presents competitor pricing analysis and may make strategic recommendations on how to improve and implement approved strategies. Keeps abreast of current products.
• Supports and attends regional sales meetings, customer annual sales meetings, trade shows, open houses and lunch & learn meetings/marketing events to support the customers' business.
• With the help of management, develops and executes accurate and complete sales plans. Ensures maintenance and expansion activities support sales plan. Develops and reviews sales plans with management and recommends and explains ranking, pricing and/or volume strategy for products. Reviews variance analysis and other related information to ensure accuracy and provides detailed reports for management.
• Coordinates communications, marketing tools and promotions for assigned accounts.
• Negotiates, and guides lower level colleagues in negotiating, product and related sales and marketing issues with customers.
• Builds, maintains and establishes strong internal and external networks in order to address and resolve daily issues, gather information and focus on company goals and objectives.
• Coordinates cost-related commercial and business activities, as required. May help develop strategies and tactics for improving profitability. Tracks profitability. Analyzes and follows-up with customers and/or plants to negotiate value-added opportunities. May analyze and review annual percentage rate (APR) lists and make appropriate recommendations to top management based on product pricing strategies, customer roadmaps and/or internal targets.
• Provides guidance, coaches and oversees the work of lower level colleagues. May provide input into performance evaluations.
• Analyzes current processes and systems. Identifies and implements activities to improve efficiency and effectiveness of sales and marketing activities.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in business, marketing or related field
• 5+ Years of Related Experience (Previous automotive aftermarket experience preferred)
• Ability to travel domestically as needed

SKILLS AND ABILITIES:

• Excellent project management skills including the ability to define program, project or process objectives, identify customers/stakeholders and their interests, plan steps, and to coordinate resources to accomplish goals and objectives in an effective and timely manner
• Excellent written and verbal communication skills. Must be a skillful presenter that can interpret information based on a general knowledge of the organization, its products and procedures, and provide an independent explanation and discussion based on the technical or complex nature of the materials being discussed
• Excellent customer service skills with an ability to approach every business relationship partnership
• Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex situations, applying knowledge of specialty area and use of sound judgement
• Excellent negotiation skills. Ability to resolve difficult or complicated situations that are often sensitive in nature. Recognizes and applies subtle cues in anticipating customers' needs and potential next steps. Takes strong stand without indicating disrespect and seeks positive outcomes
• Demonstrated competency in working with computer software and mainframe applications to manipulate, analyze and reconcile data

BENEFITS SUMMARY:

• Benefits Summary:
• Medical, Dental, Vision, Prescription Drug plans
• 401K with 4% Company Match
• Vacation/PTO and 13 paid Holidays
• Bonus Program
• FSA/HSA and Dependent Care Programs
• Company provided Life, Disability, ADD and Business Travel Insurance
• Various No Cost Wellness & Chronic Condition Management Programs
• Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
• Tuition Reimbursement
• Career Development and Ongoing Training
• Employee Assistance Program
• Employee Spotlight and Recognition Program
• Volunteer Opportunities
• Onsite Fitness Center (vary by location)
• Cafeteria and food markets (vary by location)
• Onsite Health Clinic and Pharmacy (vary by location)

Annual Salary: $93,000 - $116,000

Responsibilities

• Lead the creation and implementation of annual sales plans for Toyota Mobility & Electronics, aligning with company objectives.
• Manage RFQ processes, purchase orders, and tracking, ensuring timely deliveries and accurate record-keeping.
• Coordinate with ECI teams for efficient mass product deliveries, optimizing operational processes.
• Resolve complex accounts receivable issues, maintaining complete and accurate documentation.
• Negotiate with internal and external stakeholders to achieve mutually beneficial agreements, including cost reductions.
• Build and maintain strong relationships with key customers, understanding their needs and providing exceptional service.
• Stay updated on industry trends, identifying new business opportunities and market insights.
• Collaborate with cross-functional teams to ensure seamless project execution and efficient operations.
• Provide regular updates and reports to senior management, highlighting key performance metrics and achievements.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field is required.
• A minimum of 5 years of experience in account management, preferably in the automotive industry.
• Proven track record of successful negotiation and relationship management skills.
• Excellent communication abilities, both verbal and written, with a talent for building strong connections.
• Strong analytical thinking and problem-solving skills, with a keen eye for detail.
• Proficiency in Microsoft Office and CRM systems is essential.
• Ability to work independently, manage multiple projects, and adapt to changing business needs.
• Willingness to travel for business purposes as required.
• Understanding of automotive supply chain processes is preferred but not mandatory.
• A strong work ethic, commitment to quality, and a passion for driving business growth.