Account Manager

Job Description

Job Description

Description:

We are seeking an experienced Account Manager with a passion for horticulture, client service, and team leadership. This is an opportunity to work with discerning clients who value excellence, creativity, and long-term relationships. You’ll be the face of Great Lakes Landscape Design, ensuring our projects reflect our reputation for superior craftsmanship and attention to detail. What You’ll Do

• Manage a portfolio of landscape maintenance clients with professionalism and care.
• Conduct regular site visits to ensure exceptional quality and client satisfaction.
• Collaborate with production teams to plan and execute seasonal maintenance, enhancements, and snow operations.
• Prepare proposals for enhancements and additional services.
• Maintain proactive communication with clients and internal teams to ensure expectations are exceeded.
• Participate in weekly team meetings and stay current with best practices in the green industry.

KEY ROLES & RESPONSIBILITIES.

Client-Facing Expectations / Account Management

• Serve as the primary point of contact for both residential and commercial clients across design-build and bid-based projects.
• ·Develop and maintain long-term relationships with clients to understand and respond to their evolving needs.
• Conduct regular site visits to monitor project progress, gather feedback, and identify opportunities for enhancements or additional services.
• Proactively manage a portfolio of client properties by identifying concerns, recommending improvements, and ensuring ongoing satisfaction.
• Ensure exceptional customer service by addressing inquiries, resolving issues promptly, and building client trust.

Communication

• Follow up consistently with leads and clients to ensure alignment, clarity, and responsiveness.
• Schedule and conduct site walk-throughs, delivering quarterly property analyses and updates to clients.
• Collaborate with internal team members and departments to align efforts and maintain project momentum.
• Attend weekly sales meetings to coordinate strategy and share updates on active accounts and prospects

Snow Removal • Oversee all client relationships tied to winter snow removal services.

• Manage assigned house accounts based on geographic regions set by the Sales Manager.
• Conduct site visits for pre-season assessments and post-storm touch-ups when necessary.
• Document all site visits and conditions thoroughly for internal debriefs and handoffs to the production team.
• Maintain detailed records of each property’s existing conditions to ensure accurate service delivery.

Requirements:

• 3+ years of experience in the landscape or green industry.
• Strong knowledge of horticulture, plant care, and landscape maintenance standards.
• Exceptional interpersonal and communication skills.
• Highly organized, deadline-oriented, and comfortable managing multiple accounts.
• Valid Michigan driver’s license and good driving record.