Care Coordinator for Children (Erie/Niagara County)

Care Coordinator for Children (Erie/Niagara County) Job Description Posted Friday, May 15, 2026 at 4:00 AM Make a Difference Where It Matters Most – Join OLV Human Services as a Care Coordinator for Children in Erie/Niagara County! Are you passionate about helping individuals navigate complex health and social systems to live healthier, more fulfilling lives? At OLV Human Services, we believe in the power of compassionate care and community support. As a Health Home Care Manager, you’ll be guiding individuals and families through personalized care plans that address medical, behavioral, and social needs. If you’re ready to make a lasting impact in a mission‑driven organization with deep community roots, we invite you to bring your skills, empathy, and dedication to our team. Generous Paid Time Off (PTO), including paid holidays Health, dental & vision insurance options Paid employer‑sponsored life insurance Supplemental insurance programs for additional life insurance, short‑term disability, accident & cancer insurance Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes Up to $180 annual gym reimbursement Take advantage of our Dental & Outpatient Mental Health services while working Employee referral program Responsible to: Director of Children's Services or Assistant Director of Care Coordination Job Summary The Care Coordinator/Care Manager for the “Children’s Health Home” program is the key point of contact for managing services for the youth. A “Health Home” is not a physical place; it is a CARE TEAM of health care and service providers working together to make sure the care and services are provided to promote better quality of life. The Care Coordinator/Care Manager is responsible for connecting the youth with health care, mental health providers, as well as other community resources. As a liaison, the Care Coordinator/Care Manager makes referrals to in‑home and community services, advocates for the youth’s needs, schedules appointments and transportation, and collaborates with caregivers, schools, other service providers regularly to ensure all needs are met. Populations we service include youth that have behavioral health needs, experienced complex trauma, live with developmental disabilities, or are medically fragile. The caseload consists of 16–20 children under 21 years of age. Essential Job Duties Completes comprehensive assessments objectively, that identifies individual, medical, and behavioral health needs within appropriate timeframes. Develops plans of care which clearly identify goals and timeframes to put them on the road to better physical and/or mental health. Conducts face‑to‑face visits with the child/youth and/or family monthly to ensure needs are addressed and assess if additional resources are needed. Delivers care coordination/care management that meets the needs of the child, considers the child’s family and community contexts, and are developmentally appropriate, strengths‑based and child‑specific. Facilitates collaboration through regular case review meetings and utilizes electronic medical records such as Healthelink and Psyckes, promoting interdisciplinary collaboration among all providers, the child/youth, family, caregivers, and local supports. Ensures that services recognize that the family is the primary support system for the child and participates as a full partner in all stages of decision making and treatment planning process through OLV’s trauma‑informed practices. Demonstrates the ability to utilize an electronic health record system to maintain comprehensive and detailed client records which include but are not limited to the plan of care, case notes, and assessments. Ensures OLV Human Services policies, procedures, and all applicable governmental laws, regulations, and guidelines are followed. Performs all other duties as assigned. Skills Computer skills Customer skills Competencies Template Professionals Education & Experience Bachelor’s with two (2) years of relevant experience Master’s with one (1) year of relevant experience Licensed as a Registered Nurse (RN) with two years of relevant experience Relevant work experience is defined as providing direct services for children in one or more of the following primary diagnoses: mental illness, developmental disability, alcoholism, chemical dependency, or substance abuse. Required License/Registration/Certification CANS‑NY and HCBS assessment tool – The Care Manager will be required to become CANS‑NY and HCBS certified and must achieve at least a score of 70% or higher on exam upon hire. Recertification will be required on an annual basis. NYS Driver’s License – Candidates must have a valid New York State Driver’s License and reliable transportation as they will be required to utilize a personal vehicle for company business. Training New Hire Orientation Physical Requirements The constant physical demand of the position is sitting. The frequent physical demands include standing, walking, climbing, talking, hearing, repetitive motions, and eye/hand/foot coordination. The occasional physical demands include lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling. #J-18808-Ljbffr O.L.V. Human Services