Customer & Service Operations Specialist - 2nd Shift

2nd Shift - Customer & Service Operations Specialist Schedule: 2nd Shift (4:00 PM - 12:30 AM) Compensation: Competitive Pay About All Fleet Inc. All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around- we take action, keep fleets moving, and get the job done right. About the Role As a 2nd Shift Customer & Service Operations Specialist, you'll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently. In this role, you will: Own inbound service requests, ensuring every call is handled efficiently. Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction. Think ahead , strategizing the best routes and resource allocation to prevent delays. Manage high-value accounts , keeping key customers informed and satisfied. Solve problems in real-time , quickly addressing emergencies and adjusting schedules as needed. Communicate like a pro , handling calls, texts, and digital systems to keep everyone in sync. Track and optimize performance , maintaining records, logs, and reports. What Makes You a Fit? You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you. Your communication skills are top-notch - clear, professional, and always focused on solutions. You understand the trucking & repair industry (or you're a fast learner). You're a master problem-solver - if a challenge arises, you tackle it head-on. You know how to prioritize urgency - every second counts, and you act accordingly. You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease. You're a team player - working alongside technicians, customers, and vendors with a "whatever it takes" attitude. What We Offer Competitive Pay - Your hard work should pay off. Career Growth & Advancement - We promote from within, and there's always room to grow. A Fast-Paced, Exciting Work Environment - No two days are ever the same. A Team That Has Your Back - Work alongside professionals who hustle just as hard as you. Are you ready to be the backbone of a high-performing fleet service operation? #J-18808-Ljbffr All-Fleet-Inc