Customer Success Manager

Responsibilities Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference Identify the potential risk of churn and develop strategies to mitigate Identify expansion opportunities (upsell and cross-sell) for sales to develop Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments Maximize adoption of Flexera's products and manage customer escalations (technical and business) Identify stakeholders at the account and establish relationships Proactively drive new value conversations Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices) Own an enablement and development plan for Customer Success Lead cross-functional projects of continuous improvement for the company and coach new-hire CSMs for onboarding and ramp-up Hiring Requirements An outcome-driven individual with a customer-centric mindset 5 years of experience working in leadership positions of IT for a Fortune 1000 company OR experience in a Strategic Customer facing role for an Enterprise IT Software company Proven ability to maintain strong customer relationships and proactively grow them Ability to work with cross-functional teams and facilitate communication between technical and commercial teams Self-starter, independent thinker, active learner Recognized and successful practitioner understanding of the business and language of IT; strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation) Experience exercising these skills remotely is a plus Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness Successful project management experience with budget ownership Understanding of Software and SaaS licensing models; security and service management is a plus Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to let us know by emailing View email address on click.appcast.io . #J-18808-Ljbffr