Engagement Manager (San Diego)
$150k - $180kFull-time
Coforge
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This range is provided by Coforge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$150,000.00/yr - $180,000.00/yr
Coforge is seeking a Senior Talent Acquisition Specialist with expertise in Digital Engineer & Leadership Hiring , Strategic Hiring , and Stakeholder Management .
Job Details
Job Title / Role: Engagement Manager
Key Skills: Business Growth, Optimize Profitability, Maximize Customer Satisfaction.
Experience: 15+
Shift: General.
Mode: On-Site.
We at Coforge are seeking an Engagement Manager with the following skill set:
- The Engagement Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition.
- This role requires a proactive leader who can balance commercial objectives with operational excellence.
Key Responsibilities:
- Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management.
- Analyse performance metrics and implement initiatives to improve financial outcomes and profitability.
- Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights.
- Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention.
- Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies.
- Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition.
- Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals.
- Required Skills and Competencies: Proven track record of consistently delivering and growing client revenue streams.
- Strong financial acumen with experience managing profit margins in client-facing operations.
- Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis.
- Demonstrated ability to reduce attrition through engagement strategies and retention planning.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with a data-driven approach to decision-making and continuous improvement.
Seniority level
Director
Employment type
Full-time
Job function
IT Services and IT Consulting
Benefits
- Medical insurance
- Vision insurance
- 401(k)
Vacancy posted 8 hours ago
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