Technical Support

On-site position located in Lafayette, Indiana Responsibilities Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards. Directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes. Directly responsible for configuration and installation of client workstations. Will confer with clients to resolve complaints on technical issues. Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures. Will be on-call 24/7 for technical problems related to customer and/or internal problems. Prepare and maintain written operations manual(s) as pertains to the technical support. Complete one (1) blog entry every two weeks for Abstract’s web site. Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity. Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations. Must have text message and email capable mobile phone. Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit. Work cooperatively with other employees to further the mission of the organization and achieve its goals. Drive or arrange to independently transport self to and from tech calls or other meetings at client locations. Posted: Monday, October 20, 2025 Job # 194 #J-18808-Ljbffr