Receptionist 3

Receptionist 3

The Receptionist 3 role delivers a high-touch, hospitality-focused front desk experience in a multi-floor corporate environment. You will serve as the central point of contact for guests, employees, and vendors, creating a welcoming atmosphere and ensuring a seamless arrival experience. This position focuses on in-person and email-based support, data and access management, and close collaboration with facilities and security teams. The role is intended to convert to a full-time position and is ideal for a polished professional with a strong hospitality mindset and experience in hotel, concierge, or luxury customer service settings.

Responsibilities

• Welcome all guests, employees, and vendors with a warm, sincere, and professional greeting upon arrival.
• Elevate the guest journey by providing personalized, anticipatory service that transforms routine arrivals into memorable experiences.
• Offer consistently professional, friendly, and engaging interactions that reflect a white-glove hospitality standard rather than transactional processing.
• Serve as the central information hub for the office by connecting employees, visitors, and vendors to the appropriate resources, departments, or contacts.
• Act as a liaison between clients, guests, and onsite partners to ensure a seamless and frictionless customer experience.
• Handle guest concerns in person and via email or ticketing systems, providing prompt, gracious assistance and resolution.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills in all interactions.
• Uphold and embody established reception service standards, showing a sincere willingness to provide service to clients, guests, vendors, and peers.
• Maintain self-accountability for hospitality and experience standards and participate in hospitality audits conducted by the management team.
• Ensure accurate registration and tracking of all visitors, including vendors, visiting employees, and guests, in accordance with specified procedures.
• Utilize dashboards and digital platforms to input and manage data, generating insights related to guest volume and facility usage.
• Record, manage, and organize data such as parking and vehicle logs, security access cards, vendor sign-in records, badging access, and building management ticketing information.
• Issue employee badges following proper security procedures and guidelines.
• Assist with tracking badge onboarding and offboarding processes for employees.
• Support badge inventory management, including issuance, returns, and reconciliation.
• Support security and emergency service protocols within the scope of team expectations and established procedures.
• Provide event support by managing organized check-ins and badging for onsite events.
• Deliver a hospitality-focused arrival experience for all external visitors and event guests.
• Assist with the facilitation of office events and pop-up activities as needed.
• Contribute to key performance indicators and the annual management plan as identified by management.
• Meet assigned goals and objectives to the best of your ability and proactively support continuous improvement of services.
• Act as a triage point for facility management issues, routing requests and concerns to the appropriate teams.
• Manage incoming and outgoing courier deliveries, packages, and mail in an organized and timely manner.
• Work closely with team members and cross-functional partners to coordinate smooth handling of guest requests, issue resolution, and overall client experience.
• Perform other facility management assignments as described by the management team or client, supporting day-to-day operations as needed.

Essential Skills

• At least two years of customer service-related experience, preferably in hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or technology-driven corporate offices.
• Proven experience in hospitality or corporate concierge environments with a strong focus on guest experience.
• Strong customer service skills with a demonstrated hospitality mindset dedicated to creating high-quality, frictionless experiences.
• Proficiency in Google Suite with the ability to quickly learn and adapt to new processes, systems, and platforms implemented by management.
• Excellent organizational skills with strong attention to detail in managing guest interactions, data, and facility processes.
• Strong oral and written communication skills with proficiency in English.
• Confidence in enforcing security policies and managing friction points, such as unannounced vendors, while maintaining professionalism and a high level of customer service.
• Ability to perform minimal physical activity, including walking and carrying small packages.
• Ability to remain professional, polished, and composed while working at a front desk for extended periods.
• Comfort working primarily in person and via email, with no reliance on phone-based reception.

Additional Skills & Qualifications

• Experience in a high-rise or multi-floor corporate environment is beneficial.
• Experience in luxury or high-touch guest service environments, such as fine dining or upscale hospitality, is highly desirable.
• Familiarity with visitor management systems, building management ticketing platforms, and badge access systems is an advantage.
• Ability to interpret and use data dashboards and reports to understand guest volume and facility usage patterns.
• Strong problem-solving skills with the ability to triage facility and guest issues and route them to appropriate teams.
• Collaborative mindset with the ability to work closely with cross-functional partners, including facilities, security, and event teams.
• Comfort participating in audits and performance reviews related to hospitality standards and service quality.
• Flexibility to adapt to evolving service standards, processes, and performance expectations set by management.

Work Environment

This role is based onsite in a corporate office environment that spans multiple floors, with the primary reception located on the 18th floor. The schedule follows standard business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. You will spend most of your time at the front desk, interacting directly with guests and employees in person and managing requests via email and ticketing systems, with no phone-based reception duties. The position involves working closely with facilities, security, and event teams, using tools such as visitor registration systems, building management ticketing platforms, dashboards for data insights, and badge access systems. The site offers an attached parking garage, with parking costs paid by the employee, and many team members choose to use public transportation. The environment emphasizes high hospitality standards, polished professionalism, and a welcoming, service-oriented culture, with an expectation of business-appropriate attire that reflects a high-end corporate and hospitality-focused setting.

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta, GA.

Application Deadline

This position is anticipated to close on Jun 1, 2026.