Senior Engagement Manager

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? The Senior Engagement Manager (SEM) is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs. The SEM may manage either a single customer or a business portfolio. The SEM is responsible for the guidance and mentorship of a team of Engagement Managers based in a region or practice area. The SEM provides ownership of customer experience, high quality service delivery and a high level of client satisfaction that aligns with client success criteria. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. Essential Job Duties and Responsibilities: - Advanced Engagement Management: Oversees engagements with varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value and engagement advisement by anticipating client needs. - Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment. - Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. Strengthens relationships through value-based conversations. - Engagement Value Realization: Maps the client organization, evaluates the ratio of engagements to business lines, and identifies opportunities where engagements and business impacts converge. Utilizes the value framework content in business reviews to emphasize how the organization provides value to clients. - Trusted Advisor: Provides enhanced experience for external stakeholders and internal partners involved in the business lifecycle by being proactive, strategic, and customer-focused, - Stakeholder Communication: Regularly informs internal and external stakeholders about the progress, challenges, and results of engagement activities. - Financial Management: Manages the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. - Resource Allocation and Optimization: Ensures efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. - Risk Management and Mitigation: Identifies potential risks early and implements strategies to mitigate them, ensuring engagement stability. - Governance and Reporting: Establishes appropriate governance and ensures that the structure and controls are followed. Drive the creation of customer-facing reporting/dashboards for engagements to show meaningful KPI/metric-related data for decision-making. - Continuous Improvement: Consistently drives innovative improvements to the delivery process and deliverables while maintaining a balance of innovation and operations. Behavioral Competencies and Responsibilities: - Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. - Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. - Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourage input from others. - Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly. - Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. - Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Required Experience: - Bachelor's degree in business, Project Management, or a related field. - Minimum of 7 years of experience in project management or portfolio management roles. - Proven track record of successfully managing complex projects and portfolios. - Excellent communication and interpersonal skills for building and maintaining relationships, with the ability to influence and negotiate effectively. - Excellent leadership and team management skills leading high-performance teams. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Preferred Experience: - Experience in the IT Professional Services industry. - Master's degree in related field. - Knowledge of CRM systems and customer engagement strategies. - Certification in project management (PMP, PRINCE2, etc.). - Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

Skills

project management

Top Skills Details

project management

Additional Skills & Qualifications

See Above

Experience Level

Intermediate Level

Job Type & Location

This is a Permanent position based out of Hanover, MD.

Pay and Benefits

The pay range for this position is $115000.00 - $165000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.