Server - Fox & Flight - Boston Logan Airport

Server - Fox & Flight - Boston Logan Airport

Part-Time On-site Rate: $6.75 USD per hour East Boston, MA 02128, USA

Description

DUTIES AND RESPONSIBILITIES All Paradies Lagardère positions, including the Server, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers. The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.

• Must have a passion for the guest!
• Must say "Yes", "Please", and "Thank You"!
• Must smile often!
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Treat guest and peers in accordance with the core values of the company and FEAST (Food, Excellence, Attitude, Service, Team)
• Warmly greet and acknowledge guests promptly.
• Present the menu, answers questions, and makes suggestions regarding food and service.
• Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
• Knowledgeable and enthusiastic about the restaurant's menu, it's ingredients, flavor profiles, portion sizes, and preparation methods.
• Observe guests to respond to any additional requests and determine when the meal has been completed.
• Totals bill accurately and accept payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials on a shift by shift basis as well as all liquor, beer, and wine products, and all menu items and desserts.
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Works together with fellow employees and management to ensure that all guests have the best experience possible.
• Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff.
• As a server, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
• Maintain a clean organized work environment
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Enthusiastically supports decisions once they have been made by management.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
• Other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS: • 1-year experience serving required. • High School diploma or GED. • Experience handling money and a point of sale system. • Ability to work in a high energy and demanding environment. • Knowledge of math to figure cost, make change, and cash handling procedures. • Good communication skills and the ability to work independently as well as with other team members. • Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers. • ServSafe Certification or equivalent is preferred. • TIPS Certification or equivalent is preferred

POSITION QUALIFICATIONS: • Ability to work various shifts in a 7/365 team-oriented environment. • Excellent customer service skills and an ability to communicate effectively, in English. • Self-starter able to prioritize and handle various tasks simultaneously. • Ability to adapt to changing priorities and unexpected situations. • Ability to take direction and collaborate in a team environment. • Positive interpersonal skills. • Proficiency required in reading, writing, and mathematics, in English. • Knowledge of federal, state, and local liquor laws • Ability to lift a minimum of 25 lbs., perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances. • Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. The Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.