Store Assistant Manager - Victorville

Overview ABOUT THE ARC The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees and the diligence and devotion of its staff.

ABOUT OUR RETAIL TEAM

Join the dedicated Retail Team at The Salvation Army. This role supports the Adult Rehabilitation Program at the Victorville Outlet Store, promoting a positive shopping and donor experience, enhancing customer service, problem-solving and teamwork skills, and contributing to the success of the Program and its participants.

EMPLOYEE BENEFITS OFFERED

Opportunity for career growth Paid time off Employee Store Discounts Great Work Perks Discounts (amusement parks, museums, services and more) Medical, Dental, and Vision Health and fitness devices Retirement Plan Legal Advice MetLife Pet Insurance

AFLAC

Employee Assistance Program (EAP)

JOB TITLE: ASSISTANT MANAGER

DEPARTMENT: RETAIL

STATUS: FULL-TIME

SALARY: $18.40 / hour

IMMEDIATE SUPERVISOR: STORE MANAGER

Mission and Position Objectives THE SALVATION ARMY MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVES:

• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track where they need to improve.

Qualifications Required High School Diploma or equivalent required. Minimum of 2 years of Retail Management/Supervisory experience (thrift preferred). Basic understanding of office applications, including MS Office (Word, Excel, Outlook). Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle. Must pass background check, including Criminal History and Sex Offender Registry. Ability to communicate effectively with management, store employees, customers and donors. Physical Requirements Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks. Ability to lift up to 50 lbs. Ability to perform various repetitive motion tasks. Core Competencies Problem Solving – Identify and resolve problems; gather and analyze information to develop solutions. Oral Communication – Speak professionally, clearly, and persuasively in various situations; seek clarification and respond appropriately. Written Communication – Write clearly and informatively; edit for spelling and grammar; present numerical data accurately. Teamwork – Build a positive team spirit and commitment to goals and values. Project Management – Prioritize and plan work activities; manage time; organize schedules and delegate tasks; follow up for accountability. Managing People – Involve staff in planning and development; provide regular performance feedback; develop subordinate skills and growth; improve processes, products, and services; delegate appropriately. Essential Duties and Responsibilities Takes an active role with the Store Manager in day-to-day store operations, including opening/closing, POS, inventory management, ARC merchandising standards, and donations. Assumes responsibility for daily store operations in the Store Manager's absence, including personnel and cash handling. Assist with monitoring and analyzing KPIs to drive sales and profitability in line with budgets and goals. In the Store Manager's absence, schedule staff and coordinate daily meetings; maintain payroll records and attendance. Assist with hiring, training and directing the store team; develop and coach staff. Communicate personnel issues and performance results with the Store Manager; participate in disciplinary actions as needed. Ensure high levels of customer and donor satisfaction; maintain community relations and develop strategies to improve service. Back Room Processing (BRP) support to ensure efficiency and goal achievement. Supervise Beneficiaries when Work Therapy Assignments are in place; provide guidance as needed. Protect and secure store currency, inventory, and property; manage deposits and cash handling processes. Ensure building security during non-operating hours and follow alarm protocols. Maintain safety measures per ARC policy and regulations; report safety issues; participate in weekly safety meetings. May transfer or be relocated to other stores based on business needs. Complete tasks as assigned by District Sales Manager, Command Retail Directors and Command Administration. Equal Opportunity Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the "Know Your Rights" notice from the Department of Labor. #J-18808-Ljbffr The Salvation Army USA Western Territory