Chief Operating Officer (COO), Student Housing

Chief Operating Officer (COO), Student Housing

The newly created role of Chief Operating Officer (COO), Student Housing will lead the strategic and operational management of Mapletree's student housing portfolio across North America. Based in Dallas, the role reports to the CEO, Student Housing, who is based in London.

Role Summary:

Initially, the role will focus on working closely with the Investment and Asset Management leadership team to develop and build an operating platform, including designing policy and procedure, recruiting and hiring the appropriate staff, and software and systems procurement and implementation. The role will be the primary leader responsible for day-to-day property operations, driving financial performance and operational efficiency, providing high quality facilities management, and ensuring a consistent resident experience aligned with the company's brand and investment goals.

Key Responsibilities

• Developing the Operational Platform
• Lead the implementation of the required software and ensure all operating policies/procures are in place
• Operational Management & Governance
• Oversee day-to-day operations of student housing assets, ensuring high occupancy, tenant satisfaction, and regulatory compliance
• Facilities Management & Capex
• Ensure consistently high standards are maintained at all operational properties through focus on curb appeal and customer experience
• Financial & Portfolio Performance
• Monitor and optimize financial performance, including NOI, occupancy, and ancillary revenue
• Resident Experience & Brand Management
• Ensure delivery of a high-quality, consistent student living experience aligned with Mapletree's brand promise
• Leadership & Stakeholder Engagement
• Serve as the primary liaison between Mapletree senior leadership and senior Investment and Asset Management leaders regarding property operations
• Risk Management & Compliance
• Ensure compliance with local regulations, health and safety standards, ESG commitments, and procurement policies

Qualifications & Experience:

Bachelor's degree required; MBA or equivalent advanced degree preferred. 15+ years of experience in real estate operations, student housing, multifamily, or hospitality. (Student Housing strongly preferred) Proven track record managing large, geographically diverse portfolios Strong financial acumen and experience driving NOI growth. Exceptional leadership and stakeholder management skills, including C-suite engagement and reporting.